This section will help you to understand your legal obligations when you are dealing with Anybody who works for a business, whether as an employee, casual worker, apprentice, agency worker or freelancer. Concerns, problems or complaints raised by a member of staff with his employer. and disciplinary issues. It guides you through what processes and procedures you should put in place, what investigations you should carry out and how you should respond to information requests from Anybody who works for a business, whether as an employee, casual worker, apprentice, agency worker or freelancer.. This section will also help you to consider when A voluntary process by which an independent third party (a mediator) helps two or more parties in dispute come to a mutually acceptable agreement or arrangement. might be appropriate and whether you can suspend or monitor Anybody who works for a business, whether as an employee, casual worker, apprentice, agency worker or freelancer. while you are carrying out a disciplinary process.