Website content and terms of use

Terms of use for your website or app help to protect your business from users copying your content or using the website in a damaging way. You can use the template terms of use here to better protect your business. This section tells you what basic information you are legally required to put on any website whether you make online sales or not. If you are making online sales, see Terms and conditions for sales online for what else you have to put on your website to comply with the law.

Terms of use

  1. 1.What are website terms of use?
  2. 2.Do I need terms of use for my website or app?
  3. 3.What should I say in my terms of use for my website or app?
  4. 4.Where should I put the terms of use on my website?
  5. 5.Can I change my website terms of use?
  6. 6.How can I notify customers about changes to my website terms of use?

General information on a website

  1. 7.What information about my business must I put on my website?
  2. 8.Do I have to put my VAT number on my website?
  3. 9.Can I put pictures and writing that I have found on the internet on my website?
  4. 10.Can I post customer reviews on my website?
  5. 11.Can I cherry pick, delete, or arrange customer reviews so that the best reviews are at the top?

Website access and online sales to overseas customers

  1. 12.Can I refuse to make online sales to overseas customers?
  2. 13.Can I choose to sell to customers from certain EU countries only?
  3. 14.Can I have different versions of my website to sell in different countries?
  4. 15.Can I refuse to deliver online orders outside the UK?
  5. 16.Can I refuse to accept non-UK registered payment cards for online payments?

Checklist of information to include to ensure your website is legally compliant

This checklist of information to include to ensure your website is legally compliant allows you to quickly and easily check that your sales website complies with the law. It covers all of the legal requirements you must include on your website, including: general business information; privacy and cookies notices (to help you comply with GDPR requirements); product or service information; sales policies, and more. This checklist is also included in the Starting an online business toolkit .
Free

Cookie policy

This template cookie policy will allow you to set out how you use cookies on your app or website. It may also be referred to as a cookie notice. This template will help you to comply with your data protection and privacy obligations when you are using cookies on your website. It enables you to set out key information about what cookies you set and how users can change their preferences. Because no two websites are the same, you can customise this cookie policy for your purposes whether you sell goods or services online, or if your website simply promotes your business. You can also purchase this policy as part of the Starting an online business toolkit or the Data protection policy toolkit . For a blog summarising your legal obligations around cookies, see Cookie policy template - create and download your own .
£20 + VAT
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