Terms and conditions of sale
This section provides template terms and conditions that you can use to sell Physical items being sold. Distinguished from digital content and services, neither of which are physical items. and services, with information about how and when to use them depending on whether you are selling in a shop, over the phone, via A selling arrangement where a customer orders goods to be delivered to them in the post. The term is often used to describe orders which are also placed by post (eg by sending a letter or an order form to the business), but can be used more broadly to include orders placed over the phone or online. or at a customer's home or workplace. If you are selling online, see Terms and conditions for online sales.
Sales from shops or other business premises
- 1.Do I need standard terms and conditions of sale for my shop?
- 2.What should my terms and conditions for shop sales say?
- 3.How can I change my terms and conditions for shop sales?
- 4.Do I have to display my business name in my shop?
- 5.What information about my business do I have to display in my shop?
- 6.Do I have to give product or service information to customers at my premises?
- 7.What product information must I give to customers ordering goods in my shop?
- 8.What product information must I give to customers ordering digital content from my shop?
- 9.What information must I give to customers buying a subscription from my shop?
- 10.What information must I give to my customers who order services in my shop?
Telephone sales
- 11.Do I need standard terms and conditions for telephone sales?
- 12.What should my terms and conditions for telephone sales say?
- 13.How can I change my terms and conditions for telephone sales?
- 14.Are there rules about information I have to give to customers on a sales call?
- 15.In summary, what information do I have to give during a sales call?
- 16.In summary, what information do I have to give after a sales call?
- 17.What product information must I give during a telesales call?
- 18.What information about services must I give during a sales call?
- 19.What happens if I do not explain a customer's right to cancel before making a telephone sale?
- 20.What information must I give to customers buying a subscription on a sales call?
- 21.What information do I have to give if I am selling downloads or streaming services by telephone?
- 22.What information about the sale do I have to give after a sales call?
- 23.What information about my business do I have to give after a sales call?
- 24.Do I need to send an order confirmation after a telephone sale?
Mail-order sales
- 25.Do I need standard terms and conditions for mail-order sales?
- 26.What should my terms and conditions for mail-order sales say?
- 27.How can I change my terms and conditions for mail-order sales?
- 28.Are there any restrictions on what my catalogue can contain?
- 29.What information must I set out in my catalogue?
- 30.What information about my business must I put in my catalogue?
- 31.What information about my customers' rights must I put in my catalogue?
- 32.What happens if I do not explain a consumer's right to cancel in my catalogue?
- 33.What information must I provide on the individual product pages in my catalogue?
- 34.What information must my mail-order form contain?
- 35.Do I need to send an order confirmation of a mail-order sale?
- 36.What must my mail-order confirmation say?
Sales at a customer's home or workplace
- 37.What are off-premises sales?
- 38.Do I need standard terms and conditions for off-premises sales?
- 39.What should my terms and conditions say for sales at a customer's home or workplace?
- 40.Are there rules about what information I must give customers before an off-premises sale?
- 41.In summary, what information do I have to give to consumers before an off-premises sale?
- 42.What product or service information must I give during an off-premises sale?
- 43.What information about my business do I have to give during an off-premises sale?
- 44.What extra information do I have to give if I am selling downloads or streaming services off-premises?
- 45.What information do I need to provide to a consumer after an off-premises sale?
Checklist of information to include to ensure your catalogue is legally compliant
This checklist of information to include to ensure your catalogue is legally compliant allows you to quickly and easily check that your catalogue complies with the law if you are selling to consumers via mail order. It covers all of the legal requirements you must include on your catalogue, including general business information, information about the products you are selling and the length of contracts. If your catalogue will only be used by business customers you do not have to comply with all of the requirements in this checklist, but it is best practice to do so regardless (particularly as you may not know who will be ordering through your catalogue).
Free
Cancellation form
This cancellation form contains all of the legally required information that you must give to consumers when distance selling (eg making online sales or sales by telephone or mail order). Consumers do not have to use this cancellation form when cancelling their distance sale contract, but you must provide it as an option. By using this cancellation form you comply with your legal requirements when distance selling. It can be used in conjunction with your terms and conditions of sale. You can also purchase this form as part of the Starting an online business toolkit .
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