VAT, invoicing and payments

This section is an introduction to invoicing. It guides you on when to send customers and suppliers a , and what information to include in and non- (including templates you can use). Some businesses may be subject to rules or schemes that are not covered in this section, including accounting for on supplies from states. Speak to an accountant if you require specialised advice.

VAT invoicing

  1. 1.When do I need to send my customer a VAT invoice?
  2. 2.When do I not need to send my customer a VAT invoice?
  3. 3.When do I need to send my supplier a VAT invoice?
  4. 4.What must I include in my VAT invoices?
  5. 5.What must I include in my non-VAT invoices?

Taking payments

  1. 6.What options for taking payment should I consider when selling goods and services?
  2. 7.What should I do if I suspect that a customer has given me counterfeit money?
  3. 8.What will I need to do before I can accept card payments?
  4. 9.Can I charge customers additional fees if they pay by card?
  5. 10.What should I do if I get a chargeback request from the bank?
  6. 11.How can I guard against a chargeback?
  7. 12.How do I set up a direct debit arrangement with my customer?
  8. 13.What can I do if my customer's direct debit payment does not come through?

Non-VAT invoice

Use this non-VAT invoice template to provide invoices to your customers that do not include VAT. This template invoice contains all the information that you are legally required to provide on a non-VAT invoice to your customers. It can be used when you are selling goods or services. Your invoice will not include VAT if you are not registered for VAT, the goods or services you are selling are exempt from VAT or zero-rated, or the goods or services are a gift. This template is designed to be used on your company letterhead, which should include your registered address and company registration number. If you require a VAT invoice template, see VAT invoice . You can also purchase this non-VAT invoice template as part of the Starting an online business toolkit and/or the Debt collection toolkit .
£10 + VAT

VAT invoice

This VAT invoice template can be used to prepare invoices to your customers that include VAT. It contains all the information that you are legally required to provide on a VAT invoice. This VAT invoice can be used when you are selling goods or services. It provides a clear record of VAT charged, the goods and services provided, and other information required by law. This template is designed to be printed on your company letterhead, which should include your registered address and company registration number. If you do not need to issue a VAT invoice, you can find a non-VAT invoice at Non-VAT invoice . You can also purchase this VAT invoice template as part of the Starting an online business toolkit and/or the Debt collection toolkit .
£10 + VAT
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