Company registers

These are template registers, for use by a company. This set of company registers includes a register of members, register of directors, register of secretaries, register of directors’ residential addresses, and a PSC register. Keeping proper company registers is important. You must have an up to date set. Failure to do so is an offence committed by both your company and any officers at fault. The template includes three versions of each register your company is legally required to keep. The first version has guidance notes to explain how to fill in your register; the second is an example to demonstrate how the completed register should look; and the third is a blank template for you to fill in for your company (and duplicate as required, depending on how many shareholders/directors/PSCs you have). In your final version registers, you should ensure you delete or replace the guidance notes and examples. You can also get this document as part of the Starting a company toolkit .
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Maintaining a company's books and records
Records a company must keep
Q1:What records must my company keep?

All must keep records.

Your must have which are kept up to date, stored in the proper place, and available for inspection when a valid request is made. See Q&A 2 for further guidance.

There are also a number of other records your will generate day-to-day which must be kept properly (eg minutes of , copies of passed, and copies of contracts with ). See Q&A 3 for further guidance.

You should check your 's of association in case there are any additional record keeping requirements beyond the usual ones detailed in this section.

In most cases, failure to keep proper records is a criminal offence, punishable by a fine, and committed by both the and any at fault.


Q2:What statutory registers must my company keep?

Your must keep the following registers:

  1. the (see Q&A 11);

  2. the (see Q&A 16);

  3. the (note this is the only register that is not available for inspection) (see Q&A 19);

  4. the (see Q&A 21); and

  5. the (or ) (see Q&A 27 and following).

At , the contents of these registers will mirror the information you include in the application to register your . For further details on how such registers should be set-up, kept and maintained see Q&A 6 and following.

You may also choose to maintain other registers – for example a register of transfers, a register of allotments, a , a , and a . However, there is no legal requirement for new to maintain such registers, and to minimise administration it may well be easier for you to simply maintain the core listed above at .


Q3:What documents does my company need to keep in addition to statutory registers?

In addition to your there are a number of copy documents that you must keep, most commonly:

  1. accounting books and records including and receipts, bank records, contracts and records;

  2. a copy of every or a written memorandum of its terms (see Directors' agreements). These must be kept and made available for inspection for at least one year from the date of termination or expiry of such ;

  3. a copy of any , , and accounting records;

  4. a copy of every entered into by the to protect its , or a written memorandum of their terms (see Directors' liabilities and insurance);

  5. of ' meetings, which must be kept for at least 10 years from the date of the meeting;

  6. a record of unanimous or majority decision made by the if your uses the of association;

  7. minutes of and copies of all other of the (or ), which must be kept and made available for inspection for at least 10 years from the date of the , meeting or decision;

  8. a copy of any document creating or varying or amending a registrable charge eg documents granting over property for the repayment of a debt; and

  9. a copy of any contract for purchase by a of its own or a written memorandum of its terms (if the contract is not writing) (see Buying back shares from existing shareholders).

Copies of these documents should be kept in hard-copy or electronic form (see Q&A 6) either at your or an alternative location () (see Q&A 7).


Q4:What happens if I do not keep proper company records?

In most cases, failure to keep proper records is a criminal offence, punishable by a fine, and committed by both the and any at fault.


Q5:Who can inspect my company records?

You have a legal requirement to keep specified records available for inspection and, in certain cases, to provide copies of those records on request.

See Q&A 53 and following for guidance on how to respond to requests to inspect your and other records.


How to keep company records
Q6:How should I keep my company records?

Unless your chooses to keep its on the (see Q&A 7 and Q&A 10), all your records should be kept in either hard copy or electronic form. The records can be arranged in the format and manner that the think best.

If your records are kept electronically, they must be capable of being printed out. So long as you have a computer and a printer where your records are kept, it should be straightforward to comply with any request to inspect hard-copy records. Failure to keep your records in an appropriate form is an offence committed by every at fault and is punishable by a fine.

For a new , a straightforward excel document that can be printed is often the easiest way to keep . For template , you can use Company registers. The other copy documents that form your 's records can be kept in a separate ordered folder, either in hard-copy form or in printable pdf or word format on a computer.

See Q&A 7 as to where you should keep your records.


Where to keep company records
Q7:Where should I keep my company records?

Your options for where you must keep your records differ slightly for your registers and the other records you are required to keep (eg , , other records). For guidance on the difference between the two, see Q&A 1.

  1. You must keep your in one of three places:

    1. your 's ;

    2. at an alternative inspection address of your choice known as a or for short; or

    3. on the .

  2. Other records

    You must keep the other required records at either your or a . There is no option to keep them at .

See Q&A 8 for guidance on when you might want to use an alternative inspection location rather than your 's . See Q&A 10 for guidance on using the for your .

Note that you do not have to keep all of your records in the same place, but you must keep all your records of a particular type together; for example, you could keep copies of all your at your , but your and your at your . Or keep your on the , and your other records at your .

It is an offence, punishable by a fine, committed by the and every at fault, to fail to notify of where you keep your registers unless they have always been kept at your 's .


Q8:Why would I keep my company records somewhere other than its my registered office?

Deciding to use a () for any of your record keeping, rather than your 's , is usually a straightforward question of what is most convenient for your business.

An is best if you want to keep your records yourself but do not want them to be held at your address. For example, if your registered address is that of your professional adviser, or you use a service provider at a prestigious location for your 's registered address, but your post is then forwarded to a more affordable address which houses your back-office functions (and therefore your records).

See Q&A 9 for further guidance on how to set-up and use a for your records.


Q9:How do I use a single alternative inspection location or SAIL for keeping my company records?

If you decide to use a , you cannot simply start keeping your records at any address you choose. You must:

  1. Use an appropriate address:

    1. it must be in the same part of the as the is registered (eg England or Wales); and

    2. it must be a physical location where a person can go and inspect your records, ie a DX number will not be acceptable.

  2. Notify of the address of your and which records you are keeping there using forms AD02 and AD03 (note that you can change back to keeping records at your at any time by filing form AD04 at ). must receive the notice within 14 days of you moving your records, otherwise the and every at fault commits an offence punishable by a fine for each category of records that are stored without proper notification of their whereabouts.

  3. Display your 's (including Limited or Ltd) at your .

    1. You should use clear signage, positioned so that it can be read by any visitor to your .

    2. If you your with 5 or more other , you must either make your available for inspection on a register by any visitor, or, if the location uses an electronic sign to display ' names, your ’s must be displayed for at least 15 continuous seconds every 3 minutes.

    3. You do not have to display your name at your if your has always been since .

    4. Failure to properly display your name without reasonable excuse is an offence committed by the and any at fault, punishable by a fine.

If you subsequently wish to change your , the process and forms are the same as when you first register one.

You cannot have more than one at any time.


Q10:Should I keep my statutory registers on the Companies House central register?

As explained in Q&A 7, you have the additional option of keeping some or all of your 's at on the . In practice, most small elect to keep their own at their or , rather than using this .

The main points to be aware of before signing up to use the are:

  1. There is additional bureaucracy involved in electing to use the in the first place. For further guidance on the steps you will need to take, see Q&A 45. It is likely that keeping the Company registers maintained and up to date (see Q&A 6) will be more straightforward for your .

  2. Using the does not reduce your legal obligation to keep your 's registers up to date. Instead of amending a register at hand, you instead must inform that you have an amendment to make and wait for them to effect it. This can present legal problems for any action that must be recorded in your 's register in order to be legally completed, eg transfers which can be time sensitive.

  3. If you use the , you cannot monitor requests to inspect your 's records as the information is always available for the public to search online. Although you have a legal obligation to provide access to those entitled to inspect your records, having control of such records yourself allows you to monitor any requests to access and inspect the records (see Q&A 53 and following for how to deal with inspection requests).

  4. You, or any individuals who are obliged to give their details for inclusion on a register (eg a or secretary) may have concerns about the ease of access to their details (although note that your 's is not publicly available).

See Q&A 44 for further guidance on how to set-up and use the to keep your 's .


Keeping a register of members
Q11:Does my company need a register of members?

Yes.

You must keep and maintain a register of your 's , known as your . Failure to do so is an offence committed by both your and any at fault.

As soon as your is , you must either:

  1. keep a hard copy or electronic at your or (see Q&A 6 and Q&A 8); or

  2. keep its on the (see Q&A 10 and Q&A 44).

In the highly unlikely event that your has more than 50 at , it must also keep an index of all their names (unless your register is already in an indexed form).

For a template for use by your , see Company registers.

See Q&A 12 for information you must include in your .


Q12:What information do I need to enter in my register of members?

The information to be entered on the is:

  1. the name and contact address of each , and in the case of joint holders of , the name of each holder;

  2. the date each person became a ;

  3. the date each person ceased to be a (if relevant);

  4. the number and class of the held by each ; and

  5. the amount paid (or credited as paid) for each , including any premium.

For a template for use by your , see Company registers.

  1. If you are completing the at , it is simply a case of transcribing the relevant information from the application to register your , to ensure both correspond with one another.

  2. Any changes to the details in your must be recorded. For guidance on when you need to update your , see Q&A 13.

If your has more than one at , a separate entry needs to be made in the for each class of held by a particular .

  1. A member's name may therefore appear multiple times in the .

  2. For example, if Alan incorporates a and holds 100 and 100 at , there should be two separate entries for Alan in the (one for the and one for the ).

If your fails to keep an accurate and up to date , both the itself and every at fault for the failure commits a criminal offence punishable by a one-off fine currently capped at £1,000 and a continuing daily fine until the default is rectified.

For guidance on in what form and where your should keep its , see Q&A 6 and Q&A 7.


Q13:When do I need to update my register of members?

You will need to update your 's when any changes occur to your 's , or if a 's name or contact address changes. This will include when:

  1. are transferred (see Transferring shares);

  2. new are issued (see Issuing new shares);

  3. your reduces its (see Reduction of capital); or

  4. your completes a (see Buying back shares from existing shareholders).

In each case, you will need to update the number of held by each after the relevant transaction and add entries in the register for any new . For guidance on the information you will need to include and keep up to date in the , see Q&A 12.

The list above is not exhaustive, and other more complex transactions affecting your 's (such as a reorganisation or redenomination of your 's ) will require you to update your . If you are making changes to your 's and are in any doubt about the effect this will have, you should seek separate legal advice. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

If your fails to keep and accurately maintain a , both the itself and every at fault for the failure commits a criminal offence punishable by a one-off fine currently capped at £1,000 and a continuing daily fine until the default is rectified.

Note, if you keep your 's on the (see Q&A 7 and Q&A 10) there is a different process for updating it. See Q&A 48 for further guidance.


Q14:How can I find out the nominal value of a share?

If you are unsure of the of a in your , you should be able to find it:

  1. by accessing your 's file at , and looking at your filing history. The of will be set out in your original documents (this will be the first document in your 's record) or in any more recent statement of capital;

  2. by looking at any copy that you hold with your 's books and records;

  3. by looking at your 's ; or

  4. by checking your 's or asking your 's accountant. The will be used to calculate the on your .

For guidance on what is meant by the of a , see Deciding on the nominal value of new shares.


Q15:How can I find out the class of a share?

If your has , your should only have one class of . Therefore, any in your will be an ordinary .

Beyond this, if you are unsure of the class of a in your , you should be able to find it:

  1. by accessing your 's file at , and looking at your filing history. The will be set out in your original documents (this will be the first document in your 's record) or in any more recent statements of capital;

  2. by looking at any copy that you hold with your 's books and records; or

  3. by looking at your 's .

For further guidance on difference , see Issuing a new class of shares.


Keeping a register of directors
Q16:Does my company need a register of directors?

Yes.

You must keep and maintain a register of your 's . Failure to do so is an offence committed by both your and any at fault.

As soon your is , you must either:

  1. keep a hard copy or electronic at your or (see Q&A 6 and Q&A 8); or

  2. keep your on the (see Q&A 10 and Q&A 44).

For a template for use by your , see Company registers.

See Q&A 17 for information you must include in your .


Q17:What information do I need to enter in my register of directors?

The information to be entered on the for each is as follows:

  1. For individual

    1. name and any former name;

    2. date of birth;

    3. a (this can simply be 'The ’s ', although note that you must maintain a too, see Q&A 19);

    4. the country or state (or part of the ) in which they are usually resident;

    5. nationality;

    6. business occupation (if any); and

    7. date of appointment (and date of termination of appointment).

  2. For :

    1. name of corporate body or firm;

    2. date of appointment (and date of termination of appointment);

    3. registered or principal office address (this must be a physical location);

    4. for a registered in the , its registration number;

    5. for any other corporate body or firm , details of:

      1. the legal form of the body or firm,

      2. the governing law,

      3. where it is registered (if applicable); and

      4. the registration number (if applicable).

For a template for use by your , see Company registers. If you are completing the at , it is simply a case of transcribing the relevant ' details from the application to register your , to ensure both correspond with one another. In the relatively unlikely event that you are appointing a at , you will need to amend the Company registers to reflect the necessary details for a .

Any changes to the details in your must be recorded. For guidance on when you need to update your , see Q&A 18.

If your fails to keep and maintain a , both the itself and every at fault commits a criminal offence punishable by an unlimited fine.

For guidance on how and where your should keep its , see Q&A 6 and Q&A 7.


Q18:When do I need to update my register of directors?

You will need to update your 's when:

  1. a new is appointed (see Appointment of new directors);

  2. an existing 's appointment is terminated (see Removal and resignation of directors); or

  3. an existing 's name, , residency, nationality or occupation changes.

If a new is appointed, you will need to add a new entry to the . For guidance on the information you will need to include in the , see Q&A 17.

If an existing leaves your , you will simply need to add the date of termination of their appointment to the .

If a 's personal details change, you will need to update the relevant details in the register (see Q&A 17). You will also need to notify of the change of personal details within 14 days using form CH01.

If your fails to keep and maintain a , both the itself and every at fault commits a criminal offence punishable by an unlimited fine.

Note, if you keep your 's on the (see Q&A 7 and Q&A 10), there is a different process for updating it. See Q&A 50 for further guidance.


Keeping a register of directors' residential addresses
Q19:Does my company need a register of directors' residential addresses?

Yes.

In addition to the (see Q&A 16), you must also keep a ’ residential addresses.

The must state the usual residential address of each of your 's . It differs slightly from the other in that it is not open for inspection.

For a template , see Company registers.

If a is already using their residential address as their , then the only needs to contain an entry to that effect. You can simply state 'same as ' in your .

The is only relevant for who are individuals. No entry needs to be made in respect of any on the .

You must keep your up to date. For further guidance on when you need to update your , and how you should do it, see Q&A 20.

Unlike the other registers, if you elect to keep the on the it will not be publicly available. You will nevertheless need to notify of any change to the particulars contained in the register if a changes their residential address (see Q&A 20 and Q&A 50).

For guidance on how and where your should keep its , see Q&A 6 and Q&A 7.


Q20:When do I need to update my company's register of directors' residential addresses?

Very simply, only if a 's residential address changes.

You should update the 's residential address in your register, and also notify of the change within 14 days using form CH01. Note, the change of residential address will not appear on the public record, but failure to notify of a change is an offence committed by the and every who is at fault. It is potentially punishable by a one-off fine and a continuing daily fine until the default is rectified.

If you keep your 's on the (see Q&A 7 and Q&A 10) there is a different process for updating it. See Q&A 50 for further guidance.


Keeping a register of secretaries
Q21:Does my company need a register of secretaries?

You only need a if you have appointed a secretary.

If you do choose to appoint a (see Choosing and appointing a company secretary), your must:

  1. keep a hard copy or electronic at your or (see Q&A 6 and Q&A 8); or

  2. opt to have that information held on the (see Q&A 10 and Q&A 44).

For a template , see Company registers.

See Q&A 22 for information you must include in your .


Q22:What information do I need to enter in my register of secretaries?

You only need a if you have appointed a secretary (see Q&A 21). If so, the information to include in the register will depend on whether you have appointed anyone to the role.

If your has appointed a secretary who is an individual, the must contain:

  1. the secretary's name and any former name; and

  2. an address for the secretary (this does not need to be a residential address and can simply be 'The 's ').

If your has appointed a , the must contain:

  1. its name;

  2. its registered or principal office address (this must be a physical location);

  3. for a registered in the , its registration number;

  4. for any other corporate body or firm , details of:

    1. the legal form of the body or firm,

    2. the governing law,

    3. where it is registered (if applicable); and

    4. the registration number (if applicable).

For a template for use by your , see Company registers. If you are completing the at , it is simply a case of transcribing the relevant secretary's details from the application to register your , to ensure both correspond with one another. If you are appointing a , you will need to amend the Company registers to reflect the necessary details set out above.

You must update your if anything changes. For guidance on when you need to update your , see Q&A 23.

If your fails to keep and maintain a , both the itself and every at fault commits a criminal offence punishable by a fine currently capped at £1,000 and continuing at a daily rate until the default is corrected.

For guidance on how and where your should keep its , see Q&A 6 and Q&A 7.


Q23:When do I need to update my company's register of secretaries?

You will need to update your 's when:

  1. a new secretary is appointed or an existing secretary's appointment is terminated (see Appointment, resignation and removal of a company secretary); or

  2. your secretary's name or changes.

If a new secretary is appointed, you will need to add a new entry to the . For guidance on the information you will need to include in the register, see Q&A 22.

if an existing secretary leaves your , you will simply need to add the date of termination of their appointment to the .

If your secretary's name or changes, you will need to update the relevant details in the register. You will also need to notify of the change of personal details within 14 days using form CH03.

If your fails to keep and maintain a , both the itself and every at fault commits a criminal offence punishable by a fine currently capped at £1,000 and continuing at a daily rate until the default is corrected.

Note, if you keep your 's on the (see Q&A 7 and Q&A 10) there is a different process for updating it. See Q&A 51 for further guidance.


Keeping a register of people with significant control of a company
Q24:What is a person with significant control (PSC)?

A is a person who exercises a particular type of influence over your .

Most commonly, a will either:

  1. have more than 25% of the or in the ; or

  2. have the right to appoint or remove a majority of its ; or

  3. be able to significantly influence or control the in some other way.

Less commonly, a person can be a if they can significantly influence or control a firm or a trust which itself has one of the rights in the list above.


Q26:What is a PSC register?

The law requires you to keep a publicly available register naming all the people or other etc with significant control over your (PSCs), and explaining the nature of their influence over your .

The purpose of it is to make it easier for anyone to find out who is really pulling the strings in a – to improve corporate transparency.


Q27:Do I need a PSC register?

Yes.

You are required to keep and maintain a register of the over your , often referred to as your . This legal requirement is intended to provide a clear picture of who ultimately owns and controls your . For guidance on how to identify over your , see Q&A 33 and following.

As soon as your is , you are required to either:

  1. keep a hard copy or electronic at your or () (see Q&A 6 and Q&A 8); or

  2. keep your on the , where it will be publicly available (see Q&A 10 and Q&A 44).

For a template with guidance notes and examples on how to fill it in, see Company registers.

  1. If your ’s and ownership structure is not complicated, it should be straightforward to identify any people, or other entities with significant control of your and add their details to your .

  2. If you have a more complex corporate structure which involves overseas or other entities such as trusts, you should seek specific legal advice. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

For guidance on how to identify who has control over your , see Q&A 33 and following. Both (s) and or other legal entities with significant control (known as or s) must be identified in your .

For guidance on the information you must include in your , and the requirement to notify a before including them in your , see Q&A 28 and Q&A 29.

You must keep a even if no one person or entity has significant control over your (see Q&A 30). Failure to keep a proper register is an offence committed by both your and any at fault.

For guidance on how and where your should keep its , see Q&A 6 and Q&A 7.


Q28:Once I have identifed my PSCs, what do I do before entering them on my register?

Once you have identified your (see Q&A 33), you have to take reasonable steps to notify them (if they do not already know they will be in your ) and confirm their details before you enter them in your register. You can do this by writing to the relevant person or .

The notice you give must to each must ask them to confirm their details within one month of the date of your letter.

You can treat your 's details as confirmed if:

  1. the gave them to you in the first place;

  2. the details were provided to you by someone else with the knowledge of the ; or

  3. you asked the to confirm their details and they did so.

It is a criminal offence for a to refuse to provide you with their details. For what to do if your fails to respond to your notice seeking confirmation of their details, see Q&A 31 and Q&A 42.

For guidance on your obligation to keep a , see Q&A 27. For guidance on the information to include in your , see Q&A 29.


Q29:What information goes in my PSC register?

Having identified your PSCs (see Q&A 33 and following) and confirmed their details (see Q&A 28), the information to include about them in your will depend on whether they are an individual or a corporate entity.

See Company registers for full details of the information you must record in your . In summary:

  1. If the is an individual

    1. name

    2. where usually resident

    3. nationality

    4. date of birth

    5. usual residential address (if different from )

    6. date on which became a

    7. nature of their control over your (for guidance on the wording to use, see Q&A 33 and following)

    8. whether there are any restrictions on disclosing that person's particulars.

  2. If the is a

    1. name

    2. registered or principal office

    3. where

    4. register of and registration number (if applicable)

    5. date on which it became a

    6. nature of its control over your (for guidance on the wording to use see Q&A 33 and following).

Please note, however, the above is only a summary and the information requirements for PSCs can be complex, particularly if the is neither an individual or a . If you are in any doubt about the information to include in your , you should get expert legal advice. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

You must update your when any of the details in it change. For further guidance see Q&A 32.

Different requirements exist if your has no PSCs (see Q&A 30), or you are unable to confirm full details of your 's PSCs (see Q&A 31 and Q&A 42).

If your fails to keep and maintain a , both the itself and every at fault commits an offence punishable by a fine currently capped at £1,000 and a continuing daily fine until the default is corrected.

Mistakenly including, or failing to include, a person on your can also give that person (or any or other PSCs of your ) the right to apply to court to have your 's corrected. A court can order your to correct the , and potentially pay any to the affected person or .

For guidance on how and where your should keep its , see Q&A 6 and Q&A 7. For general guidance on your obligation to keep a , see Q&A 27.


Q30:What do I put in my PSC register if my company has no PSCs?

If, having attempted to identify your PSCs (see Q&A 33 and following), you believe there is no of your you must still keep a . You must note on your (otherwise blank) that:

'The knows or has reasonable cause to believe that there is no registrable person or registrable in relation to the '

If you have one of these entries in your and the position changes, you must note in your register that the statement is no longer true, giving the date that it happened, and notify of the change within 14 days using form PSC09. You must also make any new entries in the register that are required as a result of the new information.

EXAMPLE: if your initially had no but a buyout led to one person owning most of the and thereby becoming a , you should:

  1. note in your the date of the change and that the statement above is no longer true;

  2. notify notified; and

  3. make a full entry for the new on your once you have notified them and they have confirmed their details.


Q31:What do I put in my PSC register if I am missing any information?

In the unlikely event that you have identified your PSCs (see Q&A 33 and following), but you do not have enough information yet to confirm their details (see Q&A 28), there are set phrases that you must include in your . If one of these phrases applies to your , you must notify within 14 days using form PSC08:

  1. You have identified a , but they have not confirmed their details yet

    Note on your register 'The has identified a registrable person in relation to the but all of the required particulars of that person have not been confirmed'. Make a separate note for each relevant person or , and do not include any of their details on your until they have been confirmed.

  2. Your has a but you cannot identify them

    This is only likely to be of relevance to with relatively complex structures and shareholdings, such that it takes some investigation to find the actual identity of any or other entity in control. Note on your register 'The knows or has reasonable cause to believe that there is a registrable person in relation to the but it has not identified the registrable person', and make a separate entry for each person or entity to the extent that you have information about them.

  3. Your is still in the process of checking whether it has anyone with significant control

    This is only likely to be of relevance to with relatively complex structures and shareholdings, such that it takes some investigation to be sure of the position. Note on your register 'The has not yet completed taking reasonable steps to find out if there is anyone who is a in relation to the '.

If you have one of these entries in your and the position changes, you must note in your register that the statement is no longer true, giving the date that it happened, and notify of the change within 14 days using form PSC09. You must also make any new entries in the register that are required as a result of the new information.


Q32:When do I need to update my PSC register?

You need to update your when there is any change in:

  1. the identity of or information regarding those persons who have significant control of your (PSCs); or

  2. the name, , residency, nationality or residential address of a .

Example of when you must update your include:

  1. When someone ceases to be a , or becomes a new .

  2. When information on a changes – for example, their percentage shareholding increases or reduces.

  3. Other more complex transactions (such as , reductions of , or reorganisations) can affect who has control of your .

  4. More broadly, overall control of your can be affected by other agreements or arrangements between .

For guidance on determining who has control of your , and who needs to be registered as a , see Q&A 33. If you are in any doubt over whether a change has occurred to the control of your , you should seek separate legal advice. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

In most cases for an , however, it will be a or the issue of new that will trigger the requirement to update your . For detailed guidance on the steps you need to take if the transfer or affects the control of your , see The process to follow in order to transfer shares and Steps to take after issuing new shares respectively.

If you need to add details of a new to your , see Q&A 29 for details of the information you will need to confirm and include. If you need to amend the details of an existing , for instance if their shareholding has increased from 40% to 60% following the transfer or , see Q&A 33 and following for details of the appropriate statement to add or remove from your .

If your fails to keep and maintain a , both the itself and every at fault commits an offence punishable by a fine currently capped at £1,000 and a continuing daily fine until the default is corrected.

Note, if you keep your 's on the (see Q&A 7 and Q&A 10) there is a different process for updating it. See Q&A 49 for further guidance.


How to identify and notify people with significant control of a company (PSCs)
Q33:How do I identify my company's PSCs?

If your structure is straightforward and all the are individuals or , it will be relatively simple to identify your , confirm their details and make the appropriate entry on your (see Q&A 29). The actual entry you make in your will depend on the nature of the PSCs control over your .

There are five ways that a can exercise control over you . Note that one person or can (and very often will) exercise more than one type of control over your :

  1. Any person or who holds more than 25% of the in your is a .

    This is very common – see Q&A 34 for guidance on how to identify them, and Q&A 35 for the relevant wording to include in your .

  2. Any person or who holds more than 25% of the in your is a .

    This is very common – see Q&A 36 for guidance on how to identify them, and Q&A 37 for the relevant wording to include in your .

  3. Any person or who directly holds the right to appoint or remove the majority of the of your is a .

    This is very common – see Q&A 38 for guidance on how to identify them, and Q&A 39 for the relevant wording to include in your .

  4. Any person or who has significant influence or control over your is a .

    This is much less common for simple structures. It is designed to require you to disclose the identity of any individual who runs your business behind the scenes, even though they do not hold in their own name (see Q&A 40 for guidance on how to identify them, and Q&A 41 for the relevant wording to include in your ).

  5. Finally, and least commonly, any person or who is an influential or controlling of a firm or of a trust which will have any of the rights above can be a .

    This provision generally only applies if your is part of a larger or some of its are held by a trust. If you believe this applies to your you should seek specific legal advice to ensure you comply with your legal obligations. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

For a simple business structure, it should be easy to apply these criteria and identify who controls your .

EXAMPLE: if you have used and only have one type of , the all have equal and a simple majority vote is required to remove . In these common circumstances, anyone with a shareholding over 50% will be caught by criteria (a), (b) and (c). Anyone with a shareholding over 25% will be caught by criteria (a) and (b).

Note that if your has identified that it does not have any PSCs, you will still need to keep a register and enter that fact on the . See Q&A 30 for what official wording to enter into your register in these circumstances.

Note that guidance here can help you identify those with significant control over your if it is in the hands of individuals or . If you have a complex corporate structure which involves overseas or other entities such as trusts, you should seek specific legal advice. For access to a specialist lawyer, you can use our Ask a Lawyer service.


Q34:How do I check if anyone has more than 25% of the shares in my company?

Any person or who holds more than 25% of in your must be recorded on your 's . You can identify if anyone holds over 25% of the in your by reviewing:

  1. your 's ;

  2. the of association; and

  3. the statement of capital.

If any with over a 25% shareholding are non- or other entities like trusts, the position can become more complex and in such circumstances you should take separate legal advice for guidance on your registration obligations. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

Note that there are particular requirements where are held jointly or through a nominee, and if your have any agreement to exercise their rights in a particular way:

  1. Joint shareholdings

    If two or more people hold jointly they must both be added to the register if their shareholding is over 25%.

  2. Nominee

    If are held by a nominee on behalf of someone else, it is the underlying owner and not the nominee who must be registered on the .

  3. ' joint arrangements

    These are when two or more agree to exercise their rights jointly, eg to always vote in a specific way. If any of your have such an arrangement, you must consider their shareholdings together when deciding if they qualify for the or not.

    EXAMPLE: if two who have a joint arrangement each hold 20% of the , both must be entered on the because they will be seen to hold 40% of the for the purposes of the regime.

    The arrangement does not need to be legally binding, so informal agreements or even well-established customs count. However, one-off arrangements are excluded.

See Q&A 35 for guidance on the wording to include on your if someone holds more than 25% of your 's .


Q35:What do I put in my PSC register for someone with more than 25% of the shares in my company?

Where you have identified either an individual or another owning more than 25%, that person or must be notified and have their details entered in the (see Q&A 33). In addition to confirming their personal details (see Q&A 28), the entry in your should include one of the following statements depending on the proportion of held by the relevant person:

  1. 'the person holds, directly or indirectly, more than 25% but no more than 50% of the in the ';

  2. 'the person holds, directly or indirectly, more than 50% but less than 75% of the in the '; or

  3. 'the person holds, directly or indirectly, 75% or more of the in the '.

If the person or qualifies as a under more than one criterion (eg if they have over 25% of the and over 25% of the (see Q&A 36)), you must include the required wording for both in their register entry.


Q36:How do I check if anyone has more than 25% of the voting rights in my company?

Any person or who holds more than 25% of the in your must be recorded on your 's (see Q&A 33). You can identify is anyone holds more than 25% of your 's by reviewing:

  1. your 's ;

  2. the of association; and

  3. the statement of capital.

In simple structures, one generally carries one vote. For example, if you using the , your will only have and each will carry one vote. Anyone with more than 25% of those will therefore qualify as a under this test (as well as under the shareholding criteria at Q&A 34). However, if your has different you should check the rights attached to each class by reviewing your 's of association, since some may not have , or may have enhanced .

If you have any non- or other entities like trusts which hold in your , the position can become more complex and in such circumstances you should take separate legal advice for guidance on your registration obligations. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

Note that there are particular requirements where are held jointly or through a nominee, and if your have an agreement to exercise their rights in a particular way:

  1. Joint shareholdings

    If two or more people hold jointly they must both be added to the register if the attached to their shareholding are over 25%.

  2. Nominee

    If enough voting to qualify are held by a nominee on behalf of someone else, it is the underlying owner and not the nominee who must be registered on the .

  3. ' joint arrangements

    These are when two or more agree to exercise their rights jointly, eg to always vote in a specific way. If any of your have such an arrangement, you must consider the of their shareholdings together when deciding if they qualify for the or not. For example, if two who have a joint arrangement each hold 20% of the in the , they both must be entered on the because they will be seen to hold 40% of the for the purposes of the regime.

    The arrangement does not need to be legally binding, so informal agreements or even well-established customs count. However, one-off arrangements are excluded.

See Q&A 37 for guidance on the wording to include on your if someone holds more than 25% of your 's .


Q37:What do I put in my PSC register for someone with more than 25% of my company's voting rights?

Where you have identified either an individual or another that owns more than 25% of the , that person or must be notified and have their details entered on the (see Q&A 28 and Q&A 29). In addition to confirming their personal details (see Q&A 28) the entry in your should include one of the following statements depending on the proportion of held by the relevant person:

  1. 'the person holds, directly or indirectly, more than 25% but not more than 50% of the in the ';

  2. 'the person holds, directly or indirectly, more than 50% but less than 75% of the in the '; or

  3. 'the person holds, directly or indirectly, 75% or more of the in the '.

If the person or qualifies as a under more than one criterion (eg if they have over 25% of the (see Q&A 34) and over 25% of the ), you must include the required wording for both in their register entry.


Q38:How do I check if anyone has the right to change the majority of my company's directors?

Any person or with the right to appoint or remove who hold a majority of the at meetings of your 's on all or substantially all matters must be recorded on your 's (see Q&A 33). You can identify who has the power to appoint and remove your 's by reviewing:

  1. your 's ;

  2. the of association; and

  3. any 's agreements regarding the appointment or removal of .

If you have any non- or other entities eg trusts which have these rights in your , the position can become more complex and in such circumstances you should take separate legal advice for guidance on your registration obligations. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

Once you have identified who can make changes to the board, check their power extends to removing or appointing who make up a majority of in all or substantially all decisions.

  1. If your has the , your 's can remove a at any time and for any reason by passing an at a . Therefore, anyone with a shareholding of over 50% will be registrable as a on this ground (in addition to as a holder of over 25% of your 's (see Q&A 34) and (see Q&A 36).

Your 's or may also grant your power to appoint or remove other to or from the board. If any individual can do so alone, their details must be confirmed and they must be added to the .

Note that there are particular requirements where are held jointly or through a nominee, and if your have an agreement to exercise their rights in a particular way:

  1. Joint shareholdings

    If two or more people hold jointly they must both be added to the register if their shareholding gives them the right to appoint or remove the majority of your 's .

  2. Nominee

    If which carry the right to appoint or remove the majority of your 's are held by a nominee on behalf of someone else, it is the underlying owner and not the nominee who must be registered on the .

  3. ' joint arrangements

    These are when two or more agree to exercise their rights jointly in a particular way. If any of your have such an arrangement regarding the appointment or removal of your , you must consider their shareholdings together when deciding if they qualify for the or not, and if they qualify, you must include them both on the register.

    The arrangement does not need to be legally binding, so informal agreements or even well-established customs count. However, one-off arrangements are excluded.

See Q&A 39 for guidance on the wording to include on your if someone has the right to appoint or remove a majority of your 's


Q39:What do I put in my PSC register for someone with the right to change the majority of my company's directors?

Where you have identified either an individual or another that has the right, directly or indirectly, to appoint or remove a majority of the , that person or must be notified and have their details entered on the (see Q&A 33). In addition to confirming their personal details (see Q&A 28) the entry in your should include the following confirmation:

'the person holds the right, directly or indirectly, to appoint or remove a majority of the '.

If the person or qualifies as a under more than one criterion, you must include the required wording for all aspects of their control in the . For example, if your uses , anyone with the right to remove or appoint a majority of the will almost certainly also hold over 50% of the 's (see Q&A 34) and have over 50% of the (see Q&A 36). Your entry in the for that person should include confirmation of all three aspects of their control.


Q40:How do I check if anyone has significant influence or control over my company?

Any person or with significant influence or control over your must be recorded on your 's (see Q&A 33). It is relatively uncommon for small businesses to have any PSCs qualifying under this head.

You do not need to consider any person or that already qualifies as a by virtue of having a shareholding of over 25%, control of over 25% of the in your , or the ability to remove or appoint a majority of the (see Q&A 34, Q&A 36 and Q&A 38 respectively).

Note that if any non- or other entity (eg a trust) appears to qualify as a under this head, the position is more complex and in such circumstances you should take separate legal advice for guidance on your registration obligations. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

There is no hard and fast rule as to what constitutes significant influence or control over your under this head.

  1. You need to consider all the relationships that an influential person or has with your or its managers to decide whether they either actually exert significant influence or control, or have the right to do so even if they do not exercise it.

  2. There are a number of excepted roles within which people will influence your but not be considered a unless they step outside their role to exercise influence, such as professional advisers (eg lawyers, accountants), your suppliers, customers or lenders, or your .

  3. Examples of the kind of rights that involve exercising significant influence or control include:

    1. having absolute veto over decisions related to running your ;

    2. the right to adopt or amend your ’s business plan, or change the nature of your 's business;

    3. the right to appoint or remove your CEO; or

    4. the right to set up or change any profit-sharing, bonus or other incentive schemes of any kind for your or .

    People who can do these might be, for example:

    1. someone regularly consulted on decisions whose views consistently influence the board's decisions;

    2. a person whose recommendations are usually followed by your 's majority , for example a former of your who does not have any longer; or

    3. a who has more power than is usual for someone in their position, for example because they own assets important to the business such as the rights to a product that forms a key part of the business.

See Q&A 41 for guidance on the wording to include on your if someone has significant influence or control over your .


Q41:What do I put in my PSC Register for someone with significant influence or control over my company?

Where you have identified either an individual or that needs to be included on your for this reason, that person or must be notified and have their details entered on the (see Q&A 33 and Q&A 29). In addition to confirming their personal details (see Q&A 28) the entry in your should include the following confirmation:

'The person has the right to exercise, or actually exercises, significant influence or control over the '.

Remember that this is only applicable when the person or does not qualify for inclusion as a result of holding over 25% of your 's or , or having the ability to remove or appoint a majority of the (see Q&A 40).


Q42:What should I do if a PSC refuses to confirm their details for inclusion in my PSC register?

Once you have identified who has significant control of your (see Q&A 33), you must take steps to notify them and confirm their details for inclusion on the (see Q&A 28).

Note that it is a criminal offence for a to refuse to provide you with their details.

If you have given notice to a person identified as a asking them to confirm their details (see Q&A 28 as to the form this notice must take) and the person has not complied within one month, you must enter on your :

  1. 'The has given a notice under section 790D of the Act which has not been complied with' if the in question is an individual; or

  2. 'The addressee has failed to comply with a notice given by the under section 790E of the Act' if the is not an individual eg it is a .

If your notice is complied with late, note in your register 'The notice has been complied with after the time specified in the notice' along with the date.

If your does not respond to confirm their details, send a reminder.

If your still does not comply, you can take action against them by first warning them in writing and then issuing what is called a restrictions notice against your . The effect of a restrictions notice is to suspend some of the rights of the until they confirm their details for you, for example, preventing them from transferring their interest to someone else eg by selling their , or exercising any attached to their .

Issuing a restrictions notice is a serious measure to take and you must consider how it could effect other people involved in your business before proceeding. You should always take separate legal advice before choosing this path to compel a to confirm their details to you. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.


Q43:What should I do if I think my company has a PSC, but I do not know who they are?

This would be very unusual for most . Nevertheless, if you find yourself in such a situation, you must take reasonable steps to find out the identity of all the people, or other legal entities which exercise significant control over your (see Q&A 33).

What is reasonable will vary widely depending on your 's circumstances. If the structure of your is straightforward it will not be difficult to identify everyone from your 's records and registers and your knowledge of how the is run in practice.

If you have a complex structure, it may be difficult to identify who exercises significant control. If there are others whom you have reasonable cause to think can help you identify your PSCs, you can require them to help you. People who may be of assistance could include advisers or intermediaries such as lawyers, accountants, banks, family members of business associates.

You can send such a person a written notice asking for information and requiring a response within one month.

Failure to respond to your notice without good reason is a criminal offence, punishable by up to two years of imprisonment, a fine or both.


Keeping company registers on the Companies House central register
Q44:Which statutory registers can my company keep on the Companies House central register?

Any of your 's can be kept on the , namely:

  1. (see Q&A 11 and following);

  2. (see Q&A 16) and following;

  3. (see Q&A 19 and following);

  4. (see Q&A 21 and following); and

  5. register of (PSCs) (see Q&A 27 and following).

If you elect to keep your registers on the , all of the information in them will be publicly accessible on demand (save for the which will be held by but not published online). For details of how to elect to keep your on the , whether at or beyond, see Q&A 45.

Keeping registers on the is entirely optional.

  1. The alternative to keeping registers on the is to keep hard copy or electronic registers at your 's or an alternative location.

  2. See Q&A 10 for important practical matters to think about in deciding whether to keep your registers on the or not.

  3. In practice, most keep their in hard copy or electronic form at their or , rather than on the .


Q45:How can I keep my statutory registers on the Companies House central register?

In all cases, you should first decide whether using the (also known as the public register) is right for your (see Q&A 7 and Q&A 10).

If you decide that the is appropriate for your , the process of getting your on the varies depending on whether you are in the process of setting up your (see Q&A 46), or are already (see Q&A 47).


Q46:How do I keep my statutory registers with Companies House when I set up my company?

If you are in the process of setting up your , you will be able to indicate that you want to use the in your application to register your .

The precise process will depend on the method of you use:

  1. If you are using the paper to your , you can opt to keep any or all of your registers on the by ticking the relevant boxes on the application form;

  2. If you are incorporating online using the basic service to register with only, you can only opt to keep your registers of , secretaries and ' residential addresses on the at . If you wish to also have your registers of members and (PSCs) at , your will need to actively elect to do so after .

  3. If you are incorporating online using the enhanced service which allows you to register your with and (for and ) simultaneously, you will need to separately elect to keep any of your registers on the at or after (see below). There is currently no mechanism for you to make such an election as part of the process.

For guidance on the different methods of incorporating a , see Setting up a new company.

In addition to taking the steps set out above, in order to elect to keep your and on the at , you must comply with additional notice and consent requirements:

  1. To make the election to keep your on the , your must give notice to everyone who will be named on the register and give them at least 14 days to object. If you do not receive any objections, send a completed form EH04 and, for each , a completed copy of:

    1. form PSC01 (if the is an individual);

    2. form PSC02 (if the person is another or other entity eg a trust (also known as a registrable legal entity or )); or

    3. rarely, form PSC03 (if the person is an other registrable person or ORP).

    The election takes effect on the date that it is registered at .

  2. To make the election to keep your on the , your must all agree to do so. Send a completed form EH05 containing the details of all your . It takes effect on the date that it is registered at .


Q47:How do I keep my statutory registers with Companies House after I have set up my company?

You will need to take the following steps:

  1. To make the election to keep your on the , send a completed form EH01. It takes effect on the date that it is registered at . There is no requirement to keep a historic .

  2. To make the election to keep your on the , send a completed form EH02. It takes effect on the date that it is registered at and you no longer have to keep your own register up to date thereafter. There is no requirement to keep a historic .

  3. To make the election to keep your on the , send a completed form EH03. It takes effect on the date that it is registered at . There is no requirement to keep a historic .

  4. To make the election to keep your on the , your must give notice to everyone who will be named on the register and give them at least 14 days to object. If you do not receive any objections, send a completed form EH04 and, for each , a completed copy of:

    1. form PSC01 (if the is an individual);

    2. form PSC02 (if the person is another or other entity eg a trust (also known as a registrable legal entity or )); or

    3. rarely, form PSC03 (if the person is an other registrable person or ORP) .

    The election takes effect on the date that it is registered at .

  5. To make the election to keep your on the , your must all agree to do so. Send a completed form EH05 containing the details of all your . It takes effect on the date that it is registered at .

Note that you must keep your historic and members' registers, but there is no need to update them after has taken over. You simply put a note in your historic registers stating that you have elected to move them to the , that it is where the most up-to-date information can be found and the date of the move. Failure to put this note on your historic registers is an offence committed by your (and any at fault), punishable by a fine.

For guidance on updating your registers, once they are on the , see:

  1. (Q&A 48);

  2. (Q&A 49);

  3. and (Q&A 50);

  4. (Q&A 51).


Q48:How do I update my register of members if I keep it on the Companies House central register?

If you keep your on the (see Q&A 45), you must be careful to keep it up to date.

Instead of amending a register at hand, you must inform that you have an amendment to make and wait for them to effect it. If you fail to do so, an offence, punishable by a fine, is committed by your and any who were at fault.

As soon as after any change to the information held on the register, for example if there has been a or an existing has changed their name or address, you must send form EH06 to . Note that transfers must be recorded in your register in order to be legally completed, so it is doubly important to be prompt.

For a list of the information that is recorded in your , see Q&A 12.


Q49:How do I update my register of people with significant control if I keep it on the Companies House central register?

If you keep your on the (see Q&A 45), you must be careful to keep it up to date. If you fail to do so, an offence, punishable by a fine, is committed by your and any who were at fault.

As soon as you reasonably believe that there has been a change to the information on your (unless the person concerned or someone they knew to be acting on their behalf informed you of the change), you must send them notice within 14 days (starting the day after you reasonably believed there was a change) requiring them to:

  1. confirm that there has been a change;

  2. give the date the change happened; and

  3. confirm what has changed and give any further information that is missing from your notice.

You must send your notice promptly, and in any event within 14 days, starting the day after you reasonably believed there was a change to their details or status.

As soon as after any change to the information already held on the register, send the correct form to :

  1. PSC01 to add a new ;

  2. PSC02 to add a new or other entity (eg trust) with significant control;

  3. PSC04 to change the details of an existing ;

  4. PSC05 to change the details of an existing entity with significant control; or

  5. PSC07 to remove someone who has ceased to be a person or entity with significant control.

Your form must arrive within 14 days at the latest of the change occurring.


Q50:How do I update my registers of directors and their residential addresses if I keep them on the Companies House central register?

If you keep your registers of and their residential addresses on the (see Q&A 45), you must be careful to keep them up to date. If you fail to do so, an offence, punishable by a fine, is committed by your and any who were at fault.

As soon as after any change to the information held on the register, send the correct form to :

  1. CH01 to change the details of an existing who is an individual; or

  2. CH02 to change the details of an existing .

Note that if you are terminating the appointment of a or appointing a new , the form you use to do that (TM01 and AP01) is sufficient to notify to change the register.

Your form must arrive within 14 days at the latest of the change occurring.

For a list of the information that is recorded in the and the , see Q&A 17 and Q&A 19 respectively.


Q51:How do I update my register of secretaries if I keep it on the Companies House central register?

If you keep your on the (see Q&A 45), you must be careful to keep it up to date. If you fail to do so, an offence, punishable by a fine, is committed by your and any who were at fault.

As soon as after any change to the information held on the register, send the correct from to :

  1. CH03 to change the details of an existing secretary who is an individual; or

  2. CH04 to change the details of an existing .

Note that if you are terminating the appointment of a secretary or appointing a new secretary, the form you use to do that (TM02 and AP03 (individual) or AP04 ()) is sufficient to notify to change the register.

Your form must arrive within 14 days at the latest of the change occurring.

For a list of the information that is recorded in the , see Q&A 22.


Q52:How do I remove my statutory registers from the Companies House central register?

You can withdraw your election to keep your ’s from the at any time you wish. Note that failure to follow the proper procedure below in respect of the and the can be a criminal offence.

The process varies slightly depending on which registers are involved:

  1. Send form EW05 to . Your will be responsible for keeping its from the date that registers your form.

    Put a note in your stating:

    1. your election to keep your on the is withdrawn;

    2. the date the withdrawal was registered by ; and

    3. that information about the 's for the time your register was kept at is available for public inspection on the .

    Note that it is an offence committed by the and any at fault, punishable by a fine, to fail to include this note in the .

  2. Send form EW04 to . Your will be responsible for keeping its from the date that registers your form.

    Put a note in your stating:

    1. your election to keep your on the is withdrawn;

    2. the date the withdrawal was registered by ; and

    3. that information about for the time your register was kept at is available for public inspection on the .

    Note that it is an offence committed by the and any at fault, punishable by a fine, to fail to include this note in the .

  3. and

    Send form EW01 () and/or EW02 (' residential addresses) to . Your will be responsible for keeping its from the date that registers your form.

  4. Send form EW03 to . Your will be responsible for keeping its from the date that registers your form.


Dealing with requests to inspect company records
Q53:How do I respond to a request to inspect my company's records?

Although relatively unusual, on occasions you may receive a request to inspect your 's other records.

Only certain records are open to inspection. The list below summarises the default position in respect of the most common records, if your uses :

  1. Open for inspection by any person

    1. (see Q&A 55 for guidance on how to respond to a request to inspect)

    2. (see Q&A 56 for guidance on how to respond to a request to inspect)

    3. (see Q&A 57 for guidance on how to respond to a request to inspect)

    4. (see Q&A 59 for guidance on how to respond to a request to inspect)

    5. Copies of any documents creating charges (see Q&A 64 for guidance on how to respond to a request to inspect)

  2. Open for inspection by your 's

    1. Copies of ' service contracts (see Q&A 60 for guidance on how to respond to a request to inspect)

    2. Copies of any given to a (see Q&A 62 for guidance on how to respond to a request to inspect)

    3. Copies of records of and (see Q&A 63 for guidance on how to respond to a request to inspect)

  3. Not open for inspection

    1. (see Q&A 58 for guidance on how to respond to a request or attempt to inspect)

Please note, the above list is not exhaustive and the precise position on inspection rights can vary depending on the terms of your 's or any . If your does not have , or has a , you should review the terms of these carefully to identify any additional information or inspection rights for your 's or others.

In addition to the summary position set out above, you should also be aware that as a general rule all of your 's should have access to all of your ’s records, to enable them to fulfill their role and duties (see Q&A 54).


Q54:What rights do my company's directors have to access or inspect company records?

As a general rule all of your 's should have access to all of your ’s records, to enable them to fulfill their role and duties. Your presumption in most cases should therefore be that, if a requests access records, you should provide that access as soon as possible.

If you refuse a request from a to access records, they can seek an or order against you to require access to the documents in question.


Q55:How do I respond to a request to inspect my company's register of members?

Although relatively unusual due to the extensive amount of information available freely on the website, on occasion you may receive a request to inspect your 's . It is an offence committed by the and any at fault, punishable by a fine, to fail to respond properly to such a request.

For a request to inspect your to be valid, the person requesting the inspection must provide their name and address, the purpose for which the information is to be used, and whether the information will be disclosed to any other person (and if so, who and why).

You have five working days to either comply with a valid request to inspect or object to it by applying to court. You cannot charge any of your to inspect your register. You can charge a non-member £3.50 per hour to inspect. Both and non- can be charged for copies at a rate of £1 each for the first 5 entries and an additional £30 for entries 6-95, 96-900, 901-99,000 and 99,000 onwards, plus reasonable costs of delivery.

You can object to a request for inspection if it is not made for a proper purpose.

EXAMPLE: a stockbroker asking to check ownership of before finalising a transaction relating to them would be a proper purpose, but asking to check the register to use personal information for commercial mailing is not a proper purpose.

If you choose to apply to the court to avoid having to allow the inspection, you must notify the maker of the request. You should use a lawyer to advise you whether the reason given is a proper purpose or not and to make the application if you decide to object to inspection.

Failing to provide access to your is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the register to the person who has validly requested it.


Q56:How do I respond to a request to inspect my company's register of people with significant control?

Although relatively unusual due to the extensive amount of information available freely on the website, on occasion you may receive a request to inspect your 's . It is an offence committed by the and any at fault, punishable by a fine, to fail to respond properly to such a request.

Any person has a right to inspect your . For a request to be valid, the person requesting the inspection must provide their name and address, the purpose for which the information is to be used, and whether the information will be disclosed to any other person (and if so, who and why).

You have five working days to comply with the request to inspect or object to it by applying to court. You cannot charge a fee for inspection of your . If the person inspecting your requests a copy of the register, they must pay the prescribed fee under (currently a flat-rate £12).

You can object to a request for inspection if it is not made for a proper purpose.

EXAMPLE: a proper purpose might include a person interested in entering a large contract with your , wanting to assure themselves of who is ultimately in control. Asking to inspect your in order to use personal information for commercial mailing is not a proper purpose.

If you choose to apply to the court to avoid having to allow the inspection, you must notify the maker of the request. You should use a lawyer to advise you whether the reason given is a proper purpose or not and to make the application if you decide to object to inspection.

When allowing inspection of your , you should be aware that you are under a legal obligation to protect the residential addresses of all PSCs from disclosure. You should therefore ensure that the residential address and any reference to it is either redacted from the register when any inspection is carried out, or that the residential address is kept on a separate page of the register (or sheet or tab if kept electronically) that is not available for inspection.

Ignoring a valid request to inspect your is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the register to the person who has validly requested it.


Q57:How do I respond to a request to inspect my company's register of directors?

Although relatively unusual due to the extensive information available freely on the website, on occasion you may receive a request to inspect your 's . It is an offence committed by the and any at fault, punishable by a fine, to fail to respond properly to such a request.

Any person has a right to request an inspection of your . You cannot refuse a request to inspect your .

You cannot charge any of your to inspect your register. You can charge a non- £3.50 per hour to inspect. Anyone inspecting your 's can make copies of it, but you have no obligation to assist or facilitate the making of such copies. There is no fee for taking copies of the , per se, although if the person inspecting and taking copies is not a of your the £3.50 per hour fee referred to above will continue to apply for any period during which copies are taken.

There is no right to object to a request to inspect your , as there is with a request to inspect your or . This is because, in practice, all of the information contained on the is freely available on the public register so there is no reason to restrict access to it. For this reason, most people wanting to find out information about a 's prefer to search the public register anonymously and remotely rather than carrying out their own in person physical inspection.

Nevertheless, ignoring a valid request to inspect your is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the register to the person who has validly requested it.


Q58:How do I respond to a request to inspect my company's register of directors' residential addresses?

Your 's is not open for inspection.

You should not allow anyone to inspect the register or take copies of it, even including any of the .


Q59:How do I respond to a request to inspect my company's register of secretaries?

Although relatively unusual due to the extensive amount of information available freely on the website, on occasion you may receive a request to inspect your 's . It is an offence committed by the and any at fault, punishable by a fine, to fail to respond properly to such a request.

Any person has a right to request an inspection of your . You cannot refuse a request to inspect your .

You cannot charge any of your to inspect your register. You can charge a non- £3.50 per hour to inspect. Anyone inspecting your 's can make copies of it if they wish, but you have no obligation to assist that person in making their copy. There is no fee for taking copies of the , per se, although if the person inspecting and taking copies is not a of your the £3.50 per hour fee referred to above will continue to apply for any period during which copies are taken.

There is no right to object to a request to inspect your , as there is for the or . This is because, in practice, all of the information contained on the is freely available on the public register. For this reason, most people wanting to find out information about a 's secretary prefer to search the public register anonymously and remotely rather than carrying out their own in person physical inspection.

Nevertheless, ignoring a valid request to inspect your is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the register to the person who has validly requested it.


Q60:How do I respond to a request to inspect my directors' service contracts?

Your 's have the right to inspect and request copies of your 's service contracts (or memorandum of the terms agreed with a ).

You cannot charge a fee for inspection of a (or memorandum), but you can charge a fee if a copy is provided. The fee for providing a copy is 10p per each 500 words copied, and you can also charge for reasonable costs incurred in delivering the copy to the in question.

Failing to allow a to inspect or receive a copy of a is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the to the .


Q61:How do I respond to a request to inspect my company's accounting records?

You do not need to keep your 's accounting records open to inspection as they are confidential to your , although note that the that you are required to file at are publicly available on their website.

Only your 's have the right to inspect and request copies of your accounting records. Your 's do not have a corresponding right, unless it is specifically included in the 's of association. If you have used the default , they do not contain any such right.


Q62:How do I respond to a request to inspect an indemnity my company has given a director?

Your 's have the right to inspect and request copies of any qualifying (or a memorandum of its terms). These are when your indemnifies its against any liability they incur to third parties if they act or in of duty (see Protecting directors from personal liability). These are known as provisions or QTPIPs.

You cannot charge a fee for inspection of such an provision or memorandum, but you can charge a fee if a copy is provided. The fee for providing a copy is 10p per each 500 words copied, and you can also charge for reasonable costs incurred in delivering the copy to the in question.

Failing to allow a to inspect or receive a copy of an provision (or a memorandum of its terms) is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the provision to the .


Q63:How do I respond to requests to inspect records of general meetings and shareholder resolutions?

Your 's have the right to inspect and request copies of minutes of all and copies of all passed by the in the past 10 years.

You cannot charge a fee for inspection of minutes and , but you can charge a fee if any copies are provided. The fee for providing copies is 10p per each 500 words copied, and you can also charge for reasonable costs incurred in delivering the copies to the in question.

Failing to allow a to inspect or receive copies of minutes and is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the relevant minutes and to the .


Q64:How do I respond to requests to inspect documents of my company creating a charge?

Any person has a right to inspect or request copies of any document creating, varying or amending a charge, eg documents granting over property for the repayment of a debt.

You cannot make your 's or pay a fee for inspection of a charge document. There is currently no prescribed fee for a non- to inspect a charge, but the usual reasonable fee of £3.50 per hour would represent a reasonable charge.

There is no fee for taking copies of instruments creating charges, per se, although if the person inspecting and taking copies is not a of your the suggested £3.50 per hour fee referred to above will continue to apply for any period during which copies are taken.

Failing to allow a person to inspect or take copies of a charge is an offence by both the and every at fault, punishable by a fine. In such circumstances, a court can also order a to provide an immediate inspection and/or copies of the relevant minutes and to the .