Flexible working - Acceptance of request
- Customisable for your business
- Sets out flexible working arrangements clearly
- Quick and easy to complete
This flexible working - acceptance of request is a template letter to send to your employee accepting their flexible working request and setting out the new permanent terms of their flexible working.
It is important to have a written record so that it is clear exactly what your employee’s new working arrangement is. This is particularly useful if you have agreed to their request with some modifications.
You must confirm this type of change to your employee's work arrangements in writing as soon as possible (within three months of receiving your employee’s request, and within one month of the change taking effect).
If you have just received a flexible working request and want to acknowledge the request and arrange a meeting with your employee to discuss, you should use Flexible Working - Acknowledgment of flexible working request and invitation to a meeting first.
You can also get this document as part of the Flexible working toolkit.
Q&A
When should I use this document?
You should use this letter to accept an employee's flexible working request (with or without modifications). This letter implements a permanent change to your employee’s working arrangements.
You must confirm this type of change to your employee's work arrangements in writing as soon as possible (within three months of receiving your employee’s request, and within one month of the change taking effect).
What does this document cover?
This letter sets out:
- the dates of your employee’s request and any meetings you have had;
- what changes will be made to your employee's terms and conditions of employment;
- whether you agreed to your employee’s request as it was, or whether you reached any alternative arrangements;
- the date the changes will take effect;
- any actions needed to implement the change.
Why do I need this document?
This letter will help you to set out your employee's flexible working arrangements clearly, which helps you to maintain a good relationship with your employee and minimise the chance of misunderstandings about how or when the changes will work.
The letter also provides a space for your employee to sign and return, confirming they have agreed with the flexible working arrangements.
Where can I find out more?
You can find full details of how and when to use this letter at Staff flexible working.
If you have just received a flexible working request and want to acknowledge the request and arrange a meeting with your employee to discuss, you should use Flexible Working - Acknowledgment of flexible working request and invitation to a meeting first.
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