Checklist of information to include to ensure your catalogue is legally compliant
- Pre-filled - just tick as you go
- Keep your catalogue compliant with the law
- Helps you identify any gaps in your catalogue
This checklist of information to include to ensure your catalogue is legally compliant allows you to quickly and easily check that your catalogue complies with the law if you are selling to consumers via mail order.
It covers all of the legal requirements you must include on your catalogue, including general business information, information about the products you are selling and the length of contracts.
If your catalogue will only be used by business customers you do not have to comply with all of the requirements in this checklist, but it is best practice to do so regardless (particularly as you may not know who will be ordering through your catalogue).
Q&A
When should I use this document?
You should use this checklist of information to include to ensure your catalogue is legally compliant if you sell via mail order and you are planning a launch of your next catalogue.
This checklist of information to include to ensure your catalogue is legally compliant is a useful tool to help you check that your catalogue contains all of the essential legal requirements.
If your catalogue will only be used by business customers you do not have to provide all of the information listed in this checklist, but it is best practice to do so anyway (especially as you may not know who will order through your catalogue).
What does this document cover?
This checklist of information to include to ensure your catalogue is legally compliant covers all of the essential requirements you need to include in your catalogue, such as:
- names and trading names of your business;
- company details;
- contact information;
- rights of cancellation, returns and refunds;
- complaints handling policy;
- long term or rolling contracts;
and more.
Why do I need this document?
You are required by law to include certain information on your catalogue when selling via mail order. This checklist of information to include to ensure your catalogue is legally compliant allows you to quickly check whether your catalogue is missing any essential legal requirements.
You can distribute this checklist to your staff to assist them with catalogue planning, and it can be used in conjunction with the guidance at Mail order sales.
Ensuring your catalogue is legally compliant helps you to avoid penalties, reduces the risk of customer disputes, and helps to maintain your business reputation and customer relationships.
Where can I find out more?
You can find out more about what you are legally required to include on your catalogue at Mail order sales.
You must also provide customers with a model cancellation form as part of your catalogue (eg as a detachable form). See Cancellation form for a template form.
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