Contract - casual worker

This casual worker contract is suitable for a casual or zero hours worker and is likely to be most suitable if your staffing needs fluctuate, for example if you have a business model that requires a bank of staff that you can call on as needed, without having to pay them if you have no work. The contract includes all the information that you are legally obliged to provide to your casual worker in writing about their terms of engagement, and is fully customisable to your individual requirements. It also includes a number of standard protections for your business, for example to guard your confidential information and ensure any intellectual property created by the casual worker belongs to the company.
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Unpaid internship letter

Use this template letter to take on an unpaid intern for a period of time. Using this letter protects you as much as possible from the risk of your intern being considered an employee or worker (and suing you for the minimum wage and other benefits). It also protects your business by requiring the intern to: keep your business information confidential; and follow all your policies and procedures. An unpaid intern must genuinely shadow your existing staff for work experience (you cannot require them to do work that you would otherwise have to pay someone to do). You do not need a formal contract with an unpaid intern (as either of you can end the internship at any time) but it is best practice to make the relationship clear by providing this letter.
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Staff contracts
Employment contracts
Q1:Am I required to give employees written employment contracts?

You are legally required to provide every and with a written statement of the basic terms of their employment (eg pay, hours, holidays) on or before their first day of work.

These written terms do not have to be in the form of an employment contract, but an employment contract can be used to provide all the required information. In practice, it is best to give your a full written employment contract so that there is no confusion about what you have agreed. A good employment contract will go further than the basic written terms of employment that the law requires, including eg terms to protect your business such as a requirement to keep your confidential information secret, or a term preventing your from working for a competitor for a specified time after leaving your employ.

What contract you provide depends on the status of the :

  1. for junior , see Q&A 6;

  2. for senior , see Q&A 7; and

  3. for apprentices, see Q&A 13.


Q2:What happens if I don't provide my employees with written terms or an employment contract?

You are legally required to provide every with a written statement of the basic terms of their employment (eg pay, hours, holidays) on or before your new 's first day of work. These written terms do not have to be in the form of an employment contract, although in practice one is often used to provide all the required information.

If you fail to do this, your can apply to the for a finding of what their basic terms of employment are and compensation, which can be time consuming and expensive to deal with. See Q&A 3 for a list of the basic information you must provide.


Q3:What information must I give a new employee when they join my business?

You must give your a written statement of certain terms of employment on or before their first day of work with you.

The law only requires basic information to be given. It does not require all the terms and conditions between you and your to be written down (although in reality, this is best practice).

The following are the minimum particulars of employment that you must give in writing to your :

  1. the names of the and ;

  2. the date the employment starts and the date the 's period of begins (this is relevant because some employment rights do not accrue until after a period of ; eg the right to a minimum );

  3. how much the will be paid, or how their pay will be calculated, how regularly they will be paid (eg weekly or monthly);

  4. hours of work, including what their normal working hours will be;

  5. holiday entitlement and (including their bank and public holiday entitlement);

  6. the 's job title or a brief description of the work;

  7. place of work (if the is required or permitted to work at various places, this must to be stated along with the 's address);

  8. terms about absence due to incapacity and (you can refer the to other documents for these details if it is easier eg your or absence policy document);

  9. the that the must give to end their employment and the notice that you must give them if you want to do so (you can simply say that your notice periods are those required by law if you are happy to adopt the legal minimums);

  10. terms as to pensions and pension schemes (you can refer the to other documents for these details if it is easier and this information can be provided within two months of your 's start date rather than immediately);

  11. terms relating to whether the may be required to work outside the for a period of more than one month, including how long it will be for, and additional benefits they will receive in compensation for working abroad, the currency in which they will be paid and any terms dealing with their return to the ;

  12. if the contract is temporary, how long it is expected to last and when it will end;

  13. information about disciplinary and procedures or where these can be found, saying who they can appeal to if they want to appeal a disciplinary decision and who they can raise a with (typically contained in a : see Staff handbook and policies for a template policy, which you can choose to generate either on its own or as part of a full ). This information can be provided within two months of your 's start date rather than immediately;

  14. details of any with trade unions directly affecting the employment eg an agreement reached by trade union representatives for a pay increase (you can refer the to other documents for these details if it is easier and this information can be provided within two months of your 's start date, rather than immediately);

  15. further details about normal working hours, including the days of the week and whether these hours or days vary (and if so, how);

  16. details about any other paid leave the is entitled to (besides sickness and ) eg maternity or (you can refer the to other documents for these details if it is easier eg your );

  17. details of any other benefits not specifically mentioned in the list above;

  18. information about , including any conditions attached to it and how long it lasts; and

  19. details of any training entitlement, including whether it is mandatory and whether you will pay for it. Note that you are permitted to provide details about any non-mandatory training in a separate document if this is easier and that information can be provided within two months of your 's start date, rather than immediately.

Note that the rules about the information to be included in employment contracts changed on 6 April 2020; see Q&A 4 for guidance about what to do if an who started working for you before 6 April 2020 requests a written statement containing the information set out above.

Whilst most of this information must be provided to new in a single written document, some of the information (only where indicated above) can be provided in a separate document (eg a ) if this is more practical for you.

Be careful when providing certain information (eg about the benefits available to your ) that you do not inadvertently make non-contractual or discretionary benefits a contractual entitlement. Our template employment contracts contain appropriate wording to protect your business from this eventuality.

Note that, if you do not have any terms to set out on any of these subjects (apart from in relation to your disciplinary and procedures), you must state that there are none rather than omitting any mention.


Q4:Do I need to change my existing employees' contracts to include the new information required from 6 April 2020 if it was not included before?

The rules about the information to be included in employment contracts changed on 6 April 2020; see Q&A 3 for a full list of the information that must now be included. If any who started working for you before 6 April 2020 request a written statement containing the new information set out in Q&A 3 above, you must provide them with a copy within one month of their request.


Q5:What do I do if an employee leaves my business before I've given them a contract?

You are legally required to provide every with a written statement of the basic terms of their employment (eg pay, hours, holidays) on or before their first day of work, regardless of the length of time they will be working for you.

See Q&A 3 for information about what the written statement must contain.


Q6:What should an employment contract for a junior employee include?

It must include the information set out in Q&A 3; aside from this, it's up to you, although there are certain provisions that it's wise to include.

You can use Employment contract as a template. If your is an , see Q&A 13.

Note the following:

  1. This template includes all of the information that you are legally required to provide to new in writing and various extra provisions to help the smooth running of your business. There are some terms your 's contract must include or which will automatically be included by law, even if you try to exclude them, eg terms relating to minimum wage, minimum notice periods for dismissal and your obligations to provide a safe place and system of work. For example, even if your contract stipulates an is to be paid less than the or the , they will nevertheless be entitled to receive the minimum wage for their work. If you do not pay them enough, they can bring a claim against you for the balance.

  2. This template is designed to work with the template Staff handbook and policies. Some matters are addressed in the handbook rather than the contract. These include your disciplinary and procedures. This is because it is more difficult to change such procedures if they are included in your contracts and the could theoretically sue you if you do not follow exactly what the procedures say.

  3. You must ensure your contract does not against those with ; see Q&A 10.

  4. If your will be part-time bear in mind that part-time must be treated equally to full-time ; see Q&A 12 for more information.

  5. The more junior the , the less likely you are to be able to enforce any provision in their contract to stop them competing with your business in some way after they leave eg by working for a competitor or poaching clients or . For this reason it is not recommended that your junior have lots of restrictions like this in them. If the you are hiring is going to be very integrated into the business and you are worried about, for example, them taking confidential information or clients to a competitor if they leave, see Q&A 7 for a contract that contains protections.


Q7:What should an employment contract for a senior or business-critical employee include?

It must include the information set out in Q&A 3; aside from this, it's up to you, although there are certain provisions that it's wise to include.

You can use Employment contract as a template.

Note the following:

  1. This template includes all of the information that you are legally required to provide to new in writing and various extra provisions to help the smooth running of your business. There are some terms your 's contract must include or which will automatically be included by law, even if you try to exclude them, eg terms relating to minimum notice periods for dismissal and your obligations to provide a safe place and system of work.

  2. This template is designed to work with the template Staff handbook and policies. Some matters are addressed in the handbook rather than the contract. These include your disciplinary and procedures. This is because it is more difficult to change such procedures if they are included in your contracts and the could theoretically sue you if you do not follow exactly what the procedures say.

  3. You must ensure your contract does not against those with ; see Q&A 10.

  4. If your will be part-time bear in mind that part-time must be treated equally to full-time ; see Q&A 12 for more information.

  5. Given your 's seniority, you should consider the following before completing the template contract (there is space within the template for the below information to be included):

    1. You will typically want to have a longer for a senior so that you will have time to prepare for a transition if they leave your business.

    2. You may want to explain when you can terminate the contract if you need to. For example, if the is unable to carry out their duties for a long period of time, you will want to have the ability to replace them.

    3. If they leave your business you will want to do what you can to protect your business interests (such as your confidential information and business contacts). For further information on what kinds of protection you can include in your contract, see Q&A 15 and following.


Q8:What should an employment contract for a temporary junior employee include?

It must include the information set out in Q&A 3; aside from this, it's up to you, although there are certain provisions that it's wise to include.

You can use Employment contract as a template. If your is an , see Q&A 13.

Note the following:

  1. You must state clearly in the contract when it will end, whether this will be on a specified date or when a certain event happens or does not happen, eg the conclusion of a project or the return to work of an on .

  2. This template includes all of the information that you are legally required to provide to new in writing and various extra provisions to help the smooth running of your business. There are some terms your ’s contract must include or which will automatically be included by law, even if you try to exclude them, eg terms relating to minimum wage and your obligations to provide a safe place and system of work. For example, even if your contract stipulates an is to be paid less than the or the , they will nevertheless be entitled to receive the minimum wage for their work. If you do not pay them enough, they can bring a claim against you for the balance.

  3. This template is designed to work with the template Staff handbook and policies. Some matters are addressed in the handbook rather than the contract. These include your disciplinary and procedures. This is because it is more difficult to change such procedures if they are included in your contracts and the could theoretically sue you if you do not follow exactly what the procedures say.

  4. It is particularly important that the contract you offer your temporary is just as favourable as the contract you offer permanent in a similar position; see Q&A 11.

  5. You must ensure your contract does not against those with ; see Q&A 10.

  6. If your will be part-time bear in mind that part-time must be treated equally to full-time ; see Q&A 12.

  7. The more junior the , the less likely you are to be able to enforce any provision in their contract to stop them competing with your business in some way after they leave eg by working for a competitor or poaching clients or . For this reason it is not recommended that your junior have lots of restrictions like this in them. If the you are hiring is going to be very integrated into the business and you are worried about, for example, them taking confidential information or clients to a competitor if they leave, see Q&A 9 for a contract that contains protections.

  8. Bear in mind that if you are preparing a contract for a temporary member who has been by you for four years or more on a succession of temporary contracts, they will (in the majority of cases) automatically be considered a permanent and be entitled to all the same rights as your other permanent , most notably a minimum before dismissal.


Q9:What should a contract for a temporary senior or business-critical employee include?

It must include the information set out in Q&A 3; aside from this, it's up to you, although there are certain provisions that it's wise to include.

You can use Employment contract as a template.

Note the following:

  1. You must state clearly in the contract when it will end, whether this will be on a specified date or when a certain event happens or does not happen, eg the conclusion of a project or the return to work of an on .

  2. This template includes all of the information that you are legally required to provide to new in writing and various extra provisions to help the smooth running of your business. There are some terms your ’s contract must include or which will automatically be included by law, even if you try to exclude them, eg terms relating to your obligations to provide a safe place and system of work.

  3. This template is designed to work with the template Staff handbook and policies. Some matters are addressed in the handbook rather than the contract. These include your disciplinary and procedures. This is because it is more difficult to change such procedures if they are included in your contracts and the could theoretically sue you if you do not follow exactly what the procedures say.

  4. You must ensure your contract does not against those with ; see Q&A 10.

  5. It is particularly important that the contract you offer your temporary is just as favourable as the contract you offer permanent in a similar position. See Q&A 11 for more information.

  6. If your will be part-time bear in mind that part-time must be treated equally to full-time ; see Q&A 12 for more information.

  7. Given your 's seniority, you should consider the following before completing the template contract (there is space within the template for the below information to be included):

    1. You may want to explain when you can terminate the contract if you need to. For example, if the is unable to carry out their duties for a long period of time, you will want to have the ability to replace them.

    2. If they leave your business you will want to do what you can to protect your business interests (such as your confidential information and business contacts). For further information on what kinds of protection you can include in your contract, see Q&A 15 and following.

  8. Bear in mind that if you are preparing a contract for a temporary member who has been by you for four years or more on a succession of temporary contracts, they will (in the majority of cases) automatically be considered a permanent and be entitled to all the same rights as your other permanent , most notably a minimum before dismissal.


Q10:How can I make sure that my employment contracts aren't discriminatory?

You must make sure that you don't give less favourable terms because they have a . If you do, you are at best at a substantial risk of a dissatisfied and demotivated workforce and at worst you could face a claim for .

To avoid this, do the following:

  1. Treat all comparable equally, for example, you must not pay women less than men where they are in comparable positions (see Staff pay for the rules on this).

  2. Be careful not to indirectly by offering different terms to different groups of that disadvantage one group more than another. For example, if you have working hours that are particularly difficult for single parents to comply with, these are likely to be discriminatory against women, who form the large majority of single parents.

  3. Note that there is a limited legal exception which permits you to indirectly if you can justify it as an appropriate and necessary way of achieving a genuine . For example, a contractual requirement to regularly work a full day on a Saturday rota could be discriminatory against those for whom Saturday is the sabbath. It may be justified if it is your main trading day and Saturday working is unpopular with your generally, such that any exception would create tension among them.

Note that there are also protections for temporary (see Q&A 11) and part-time (see Q&A 12).


Q11:Must I treat temporary and permanent employees equally on pay and benefits?

Yes. You must make sure the contract you offer your temporary is just as favourable as the contract you offer permanent in a similar position. For these purposes, comparable are those doing the same or broadly similar work at the same place of work (or, if there is no one comparable working at the same place, those working at a different location).

Simply put, a fixed-term or temporary should get the same pay or benefits as a comparable full-time , pro-rated for how long they will be with you. You must not give them a less favourable contract simply because it is temporary, unless the overall package you are offering is at least of the same value as what you are offering to full-time , otherwise you may face a claim for .

In limited circumstances, you can include a less favourable term in your 's contract, without giving them anything to offset it. You can only do this if you need to do so for a real business reason and you have balanced that business need against the impact on the before deciding to treat them differently. However, any difference in treatment always risks dissatisfaction and claims, even if you are acting within your legal rights. If practicable, it is therefore advisable to provide a payment to the to offset the fact that they are not receiving a benefit or to ensure that their overall package is of the same value.

Example: your temporary is on a four-month contract. A comparable permanent has a car. The cost of providing this for four months is disproportionate. It would be advisable to ensure the temporary 's overall package is at least the same value as permanent or to provide a financial payment to reflect this difference.


Q12:Must I treat part-time and full-time staff equally on pay and benefits?

Yes. Except in very limited circumstances, the contract you offer your part-time must be just as favourable as the contract that you offer full-time in a similar position, otherwise you could face a claim. For these purposes, comparable full-time are those doing the same or broadly similar work at the same place of work (or, if there is no one comparable working at the same place, those working at a different location).

Simply put, your part-time should get the same pay or benefits as equivalent full-time , just pro-rated to reflect the number of weekly hours they work. For example, if a full-time is paid £25,000 and you have a part-time in a comparable role who works 3 days per week, you must pay your part-time a pro-rated equivalent of £15,000.

In limited circumstances, you can include a less favourable term in your part-time 's contract. You can only do this if you need to do so for a real business reason and you have balanced this business need against the impact on the before deciding to treat them differently . Any difference in treatment always risks dissatisfaction and claims, even if you are acting within your legal rights. If practicable, it is advisable to treat your equally or otherwise as fairly as possible. For example, if you are not able to pro-rate a benefit, you can of course provide the whole amount, or give the a financial payment to represent the equivalent benefit. Alternatively, you could offer to fund the pro-rated proportion for the with them funding the rest.

Example: Your full-time receive cars but the cost of providing this to part-time is disproportionate. It is advisable to make a pro-rated payment to represent the benefit or, if practicable, two part-time could a car.


Q13:What should a contract for an apprentice include?

Generally, you will need an apprenticeship agreement and a commitment statement signed by your business, the training provider and the themselves. Broadly, the commitment statement details what support you offer the , your role and responsibilities in the apprenticeship, the training provider's schedule, details of funding and how to resolve queries or complaints.

You must be careful when preparing a contract for an . Official schemes which attract government funding and support have very specific requirements as to how they work and what must be included in the paperwork. If you do not comply with the appropriate requirements, your apprenticeship is likely to fall outside the government schemes. This can mean it will not attract funding and will make it very difficult for you to end the apprenticeship other than for gross .

Your training provider will need to be a key part of putting together your contractual documentation for the apprenticeship. Start by using the government's tool to find a suitable provider.

Apprenticeships for who are members of the military are outside the scope of this service.


Q14:Can I require new employees to undergo a probationary period?

Yes. You can include a in your employment contracts stating that there is a for new members. You can choose how long to make this (often one, three or six months, depending on the nature of the job).

Usually this makes it clear that your new 's performance will be monitored and allows either you or your to end their employment at short notice if it does not work out. There is often an option to extend the by a certain amount of time if this is necessary.

It is important to include the requirement to confirm successful completion of in writing, to prevent from inadvertently passing once the time limit has passed.

For a template employment contract, including suitable , see Employment contract. If you have an existing contract model for your , check whether it includes a and consider adding to or varying your existing contracts for any new members if they do not offer sufficient protection to your business.


Confidentiality and restrictive covenants in employment contracts
Q15:How can I make sure that my employees don't leak confidential information about my business?

During their employment, your are under an obligation of confidentiality to your business, whether their contract says so or not. This means that the is under an obligation not to disclose confidential information or any to your competitors or misuse that information for their own purposes.

Once the employment comes to an end, individuals remain under an obligation not to disclose trade secrets (eg secret manufacturing processes or designs). However, the obligation not to disclose confidential information (eg knowledge of your supply chain or, in some circumstances, customer lists) comes to an end unless you have included something specific in their employment contract .

To provide your business with protection, you can consider including the following in your 's employment contract:

  1. a restricting their use of your confidential information both during and following their employment by you (see Q&A 16); and

  2. a restricting them from working with any competitor or setting up their own competing business for a specified period of time after leaving your employ (see Q&A 18 for further information).

Alternatively, you could consider asking your member to sign a separate confidentiality agreement which may also be referred to as a non-disclosure agreement. Note that there are some things that you cannot seek to protect using a or agreement as they will not be legally enforceable; see Q&A 16 for further guidance .


Q16:What information can be protected by a confidentiality clause in an employment contract?

A will say your cannot disclose any specified confidential information to anyone else either during or after their employment. You cannot use it to protect all of your business information; it can only protect information that is truly confidential to your business.

When putting together a , bear in mind the following:

  1. Broadly, information which can be protected in a contract includes any which would cause significant harm to your business if disclosed to a competitor. Skill, experience and general knowledge used or picked up by your during their work for you cannot be protected in this way. See Q&A 18 for when and how you might limit ex- from competing with your business after they leave.

  2. Confidentiality do not need to be time limited but they must be reasonable and should set out specific examples of what type of information you consider to be confidential to your business. What is reasonable will depend on the specific context of your business activities and your 's role, therefore confidentiality should be tailored to the in question.

  3. Importantly, you must ensure that the confidentiality provisions in the employment contract (or separate confidentiality agreement if you are using one) do not result in your member feeling unable to discuss or report any or criminal activity that occurs during their employment with you. You should consider making it clear that the confidentiality provisions will not prevent them from or disclosing any discriminatory behaviour. Equally, you must ensure that your members are not under any duress to sign a confidentiality provision; give them time to review it and to seek legal advice from a solicitor where appropriate.

Confidentiality are included in Employment contract, with guidance for you to tailor them as required. If you have an existing contract model for your , check whether it includes confidentiality provisions and consider adding to or varying your existing contracts if they do not offer sufficient protection to your business. See Process for changing employee contracts for how to go about this.

You should also bear in mind that you own the , designs and of anything your make during the course of their employment by you, and you should take steps to protect this . Depending on what your will be creating, see the following for further information: Employees and trade marks, Employees and copyright, Employees and design rights, Employees and patents.


Q17:What are restrictive covenants?

are that can be included in your employment contracts to stop from competing with your business after they leave. They come in various forms, including the following:

  1. This will say your cannot work with any competitor or set up their own competing business for a specified period of time after leaving your employ. See Q&A 18 for more information.

  2. Non-solicitation

    This will say that the must not poach any of your clients or customers for a specified period of time after leaving your employ. See Q&A 22 for more information.

  3. Non-dealing

    This will say that the must not work with your clients and customers for a specified period of time after leaving your employ, even if the customer approaches them. These are particularly difficult to enforce so you should always use non-solicitation as well. See Q&A 22 for more information.

  4. Anti-poaching

    This will say that the must not entice any of your remaining away from your business for a specified period of time after leaving your employ. See Q&A 26 for more information.

Where you have multiple in your employment contracts designed to protect different legitimate business interests you must ensure that each is reasonable, but also that all of the taken together provide no more protection than is reasonably adequate. Optional for senior are included in Employment contract.


Q18:Can I stop my employee from working for a competitor or setting up a competing business after they leave?

Yes, potentially. Including a in your 's employment contract will restrict your from working with any competitor or setting up their own competing business for a specified period of time after leaving your employ.

You should bear in mind however, that there is a limit to this; a cannot be enforced if it amounts to an unjustified restraint of trade. This is the case if goes further than is reasonably necessary to protect your legitimate business interests eg it covers too wide an area, too broad a range of activities, or it lasts for too long a period. See Q&A 19 for further information.

Employment contract includes example with guidance on how to tailor them to your needs. If you have an existing contract model for your , check whether it includes non-compete provisions and consider adding to or varying your existing contracts if they do not offer sufficient protection for your business. See Process for changing employee contracts for how to go about this.


Q19:How do I make sure that a non-compete clause in my employee's employment contract is valid?

A cannot be enforced if it amounts to an unjustified restraint of trade. This is the case if it goes further than is reasonably necessary to protect your legitimate business interests eg it covers too wide an area, too broad a range of activities, or it lasts for too long a period.

To maximise the chances of your being valid, bear in mind the following:

  1. You cannot use a just to stop valuable taking their skillset elsewhere (see Q&A 20 for further information).

  2. You should not use a blanket for all of your . You must decide whether it is reasonable for you to include a in the employment contract in question. are more likely to be appropriate for senior members of who have access to sensitive or commercially critical information. The reasonableness of the will be considered as at the date on which the employment contract was entered into (eg your 's position and level of seniority at that time), and on the basis of the parties' reasonable expectations at that time.

  3. You cannot ban an from competing with you over too large an area. Consider the geographical scope of the restriction to ensure that your will not be unreasonably restrained from working elsewhere. For example, if your will only be working for you in a certain part of the , a -wide restriction is less likely to be reasonable.

  4. You cannot ban an from competing with you indefinitely (see Q&A 21 for further information).

  5. You should not use a if a less onerous alternative would suffice. Consider first whether another , such as a non-dealing or non-solicitation (see Q&A 22 for more information) would suffice in protecting the legitimate business interest you have identified. These sorts of would enable your to work for a competitor but ban them from eg approaching or dealing with your customers for a period of time. For example, you may decide that a non-dealing would be inadequate because your business's customers are not easily identifiable or because your has a particularly strong influence over them by virtue of their position in your business.

Employment contract includes example with guidance on how to tailor them to your needs. If you have an existing contract model for your , check whether it includes non-compete provisions and consider adding to or varying your existing contracts if they do not offer sufficient protection for your business. See Process for changing employee contracts for how to go about this.


Q20:Can I ban an employee from joining a specific rival business when they leave?

Yes, potentially. Including a in your 's employment contract will restrict your from working with a competitor for a specified period of time after leaving your employ. Employment contract includes example with guidance on how to tailor them to your needs.

However, you must bear in mind that you cannot use a just to stop valuable taking their skillset elsewhere. Non-compete provisions are generally only justifiable if you are actually trying to protect your trade secrets and confidential information, not if you just want to stop a valuable from being able to move to a rival business. In some instances, you may also be justified in using a to protect your client connections eg if your had established customer connections and there was a risk that they would take those with them to their new employment, or they had in-depth knowledge of your fees in a very price-sensitive market.

Similarly, you are unlikely to be able to prevent your from working with any business that is similar to your own; for the to be reasonable, it must only refer to genuine competitors of your business. Equally, you will not necessarily be able to prevent your from working with your competitors in any capacity whatsoever, and you should consider what kind of work it would be reasonable for them to be restricted from in the circumstances.

See Q&A 19 for other points you need to bear in mind when drafting a .


Q21:How long can I prevent my employee from working for a competitor for after they leave?

Including a in your 's employment contract will restrict your from working with a competitor for a specified period of time after leaving your employ.

You can only protect your business's legitimate interest by using a for a reasonable period of time. In most cases, you are unlikely to be able to restrict an from working for a competitor for more than 6 to 12 months, but this will very much depend on the facts. When considering what would be reasonable, if the legitimate business interest you are trying to protect is your confidential information, you should bear in mind the shelf-life of the information you are trying to protect (ie how long the information is actually likely to remain confidential). For example, if you want to protect information about your business’ pricing strategy which changes frequently, it will only retain its value to a competitor for a short period, so you cannot try to protect it with a of a much longer duration.

See Q&A 19 for other points you need to bear in mind when drafting a and Employment contract for example .


Q22:Can I ban my employee from taking my clients when they leave?

Yes, potentially. To do this, you should consider including non-dealing and/or non-solicitation in their employment contract.

  1. A non-solicitation will prevent your from approaching your clients or customers. Such will only be legally enforceable if they are necessary to protect a legitimate business interest – in this case, safeguarding your trade connections. You are more likely to be able to use a non-solicitation the narrower and more specialist the market in which your business operates.

  2. A non-dealing is broader; it bans your from having any dealings at all with your customers. Even if they are approached, they are restricted from responding. Due to their breadth, non-dealing are harder to legally enforce and should usually only be used if a non-solicitation will not give you enough protection (eg because your business is of a particularly personal nature and so clients are more likely to seek to follow your ).

Bear in mind that there is a limit to how much you can protect your business from former poaching your clients. A non-solicitation or non-dealing cannot be enforced if it amounts to an unjustified restraint of trade. This is the case if eg it covers too wide an area, too broad a definition of your actual or potential customer base, or lasts for too long a period. See Q&A 23 for further information.

Employment contract includes example non-solicitation with guidance on how to tailor them to your needs. If you have an existing contract model for your , check whether it includes non-solicitation or non-dealing provisions for appropriate and consider adding to or varying your existing contracts if they do not offer sufficient protection to your business. See Process for changing employee contracts for how to go about this.


Q23:How do I make sure that a non-dealing or non-solicitation clause in my employee's employment contract is valid?

A non-solicitation or non-dealing cannot be enforced if it amounts to an unjustified restraint of trade; these must not go further than reasonably necessary to protect your legitimate business interests. They will not be enforceable if they cover too wide an area, too broad a definition of your actual or potential customer base, or last for too long a period.

To maximise the chances of your non-solicitation or non-dealing being valid, bear in mind the following:

  1. You should not use blanket non-solicitation and non-dealing in all employment contracts and you must always consider whether they will be reasonable in the circumstances. The nature of the 's job, their level of seniority and their ability to influence customers will be relevant to whether the (s) are reasonable. For example, the more senior the individual and the more difficult it will be for you to replace them and train their replacement, the more likely it is that a non-dealing will be appropriate. The reasonableness of the will be considered as at the date on which the employment contract was entered into (eg with regard to your 's position and level of seniority at that time) and on the basis of the parties' reasonable expectations at that time (eg which of your clients that it was anticipated that your would work with).

  2. You cannot ban an from contacting or dealing with your clients over too large an area. If you want to restrain your from targeting any of your clients in a specific geographical area, you must be able to justify this. For example, if almost all of your clients are within a 10 mile radius of your business, you are unlikely to be able to justify restricting your from dealing with any clients nationwide.

  3. You can only rarely ban an from contacting or dealing with clients that they did not deal with during their employment with you (see Q&A 24 for further information).

  4. You cannot ban an from contacting or dealing with your customers indefinitely (see Q&A 25 for further information).

Employment contract includes example non-solicitation with guidance on how to tailor them to your needs. If you have an existing contract model for your , check whether it includes non-solicitation or non-dealing provisions for appropriate and consider adding to or varying your existing contracts if they do not offer sufficient protection to your business. See Process for changing employee contracts for how to go about this.


Q24:Can I stop my employee from taking any of my clients, or only those they dealt with specifically?

A non-solicitation that prevents your from soliciting (for a defined period of time) only customers whom they have previously had dealings with is much more likely to be permitted than a preventing solicitation of any client of your business. Of course, this depends on the context of your business and the in question, as if your is likely to have special knowledge or influence over the requirements of your customers, you might be justified in preventing them from soliciting any of your customers. In addition, if you work in a particularly specialist market you are more likely to be able to justify a non-dealing since the pool of clients will be much smaller. You must be careful, however, to ensure that any does not go so far as to prevent your from working in similar employment at all.

See Q&A 23 for other points you need to bear in mind when drafting a non-solicitation and/or non-dealing and Employment contract for example .


Q25:For how long after they leave can I stop my employee contacting or dealing with my clients?

Including a non-solicitation in your 's employment contract will prevent your from approaching your clients or customers. A non-dealing is broader; it bans your from having any dealings at all with your customers. Even if they are approached, they are restricted from responding.

These must not go further than reasonably necessary to protect your legitimate business interests. They should be limited in duration, otherwise they will amount to an unjustified restraint on trade and thus be unenforceable.

What is a reasonable duration will be is very dependent on the facts, particularly the nature of your business and the status of the in question. For example, while an 18 month non-solicitation may be appropriate for a Managing who is expected to forge close relationships to all the major clients of your business, it is much less likely to be reasonable for a more junior . In addition, if you have included a non-dealing because you want to protect your confidential information (eg your pricing structure), you should consider how long that information is likely to remain of use to a competitor. Finally, you should consider whether there are any industry standards about non-dealing or non-solicitation (eg if it is usual practice in your sector for them to cover a 12 month period).

See Q&A 23 for other points you need to bear in mind when drafting a non-solicitation and/or non-dealing and Employment contract for example .


Q26:Can I ban my employee from taking other members of my staff with them when they leave my business?

Yes, potentially. If you want to ban your from poaching your remaining when they leave your business, you should consider including an anti-poaching in their employment contract. These are designed to prevent your from soliciting or enticing other away from your business after they leave.

You should bear in mind, however, that it will not always be appropriate or reasonable for you to include an anti-poaching in employment contracts as in some circumstances they will be considered to be an unjustified restraint of trade. It is also much more difficult to prevent your existing from approaching an ex- for employment of their own accord as that would restrict their employment opportunities.

Employment contract includes example anti-poaching with guidance on how to tailor them to your needs.


Q27:How do I make sure than an anti-poaching clause in my employee's employment contract is valid?

It will not always be appropriate or reasonable for you to include an anti-poaching in employment contracts as in some circumstances they will be considered to be an unjustified restraint of trade.

To maximise the chances of your anti-poaching being valid, bear in mind the following:

  1. Any anti-poaching should be limited to prevent poaching of only those who were employed at your business at the same time as the in question. It should also usually only prevent poaching of key (eg or senior ) who are important to the business. Only in very limited circumstances are you able to prevent poaching of any (eg if you have a very small workforce).

  2. You should not use blanket anti-poaching in all your employment contracts and you must always consider whether they will be reasonable in the circumstances and tailor them to the particular concerned. They are much more likely to be reasonable in the employment contracts of senior who are able to exert influence over your than in the contracts of junior . They are also more likely to be appropriate if your work in teams. Whether or not an anti-poaching is reasonable will be very fact specific, and it will be considered as at the date on which the employment contract was entered into (eg your 's position and level of seniority at that time), and on the basis of the parties' reasonable expectations at that time.

  3. Anti-poaching must be time limited. You should consider what will be reasonable in your circumstances to protect your business. It may be appropriate for you to consider whether there are any industry standards setting out the duration of anti-poaching .

  4. You cannot stop your existing from approaching an ex- for a job; see Q&A 28 for further information.

Employment contract includes example anti-poaching with guidance on how to tailor them to your needs. If you have an existing contract model for your , check whether it includes anti-poaching provisions and consider adding to or varying your existing contracts if they do not offer sufficient protection to your business. See Process for changing employee contracts for how to go about this.


Q28:Can I stop my remaining employees from following a staff member who leaves my business?

You cannot specifically prevent your existing from approaching an ex- for employment, as that would restrict their employment opportunities and be considered unfair.

However, you may be able to include in your contracts, which could help protect you if your current members want to follow your ex- to a competitor business; see Q&A 18 and following for further information. Employment contract includes example with guidance on how to tailor them to your needs.


Q29:What can I do if my former employee breaches the restrictive covenants in their employment contract?

If you believe that your ex- has the in their employment contract, you may be able to apply to court for an to prevent them continuing to do so. If this is a course you wish to take, it is absolutely essential that you act quickly to stop any damage to your business, and to ensure that the courts do not penalise you for taking too long by denying you application. You could also claim for any loss that you have suffered as a result of the . Bear in mind that if you the employment contract (eg by terminating it without giving sufficient notice), you may not be able to enforce a in the contract afterwards.

For more information, see Taking legal action against staff.


Contracts for freelancers
Q30:What contract should I use to engage a freelancer?

The usual contract used to engage a is a consultancy agreement; this clarifies the basic terms of your relationship with the as to the work that is to be done, fees payable and other commercial terms of the arrangement. Importantly, it can also include terms to protect your business, for example, detailing who will own any or preventing the from misusing your confidential information.

You might use a self-employed or for a specific project or specialist task eg designing your website. Businesses operating in the gig economy sometimes use a workforce of . More specialised may want you to sign up to their standard terms and conditions when you instruct them. If this is the case, see Q&A 32 for guidance on what to look out for before signing.

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .

Note that there are particular considerations if you will be sharing about your clients, or customers with the ; see Q&A 31.

Note that you will want to protect any that has been commissioned from a for your business. Depending on what your will be creating, see the following for further information: Freelancers and consultants and trade marks, Freelancers and consultants and copyright, Freelancers and consultants and design rights, Freelancers and consultants and patents.


Q31:How do I ensure I have complied with my data protection obligations when sharing information with a freelancer?

If you will be sharing with the (for example, data about your customers or ) you will need a specific agreement in place to ensure the proper use of that information in accordance with law. Failure to comply with your obligations can have serious financial and reputational consequences for your business, including fines of up to £17.5 million or 4% of your global annual .

For full guidance about your obligations when sharing see The rules about sharing personal data. For a template agreement you can enter into with the (if you are the and the is the ) see Template data processing agreement.


Q32:What should I look out for in a freelancer's standard terms and conditions?

There is no universal model for a 's standard terms and conditions. It is important that you understand what you are signing up to before you agree to them. They will likely be weighted in favour of the so you will have to consider whether to try and negotiate changes, and if so, to which part(s) of the terms and conditions. Even if you are not in a position to negotiate terms with a potential before you commission work from them, it is worth being aware of common terms that may disadvantage you in future.

Whilst all contracts will vary, the key terms of concern are set out below:

  1. names of the parties (see Q&A 33);

  2. services to be provided and how any variations or extras will be dealt with (see Q&A 34);

  3. saying that anything that has been said or agreed but not written into the contract cannot be relied upon (see Q&A 35);

  4. excluding responsibility for or failures under the contract (see Q&A 36);

  5. (see Q&A 37); and

  6. (see Q&A 39).

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the .


Q33:What party names should I expect to see in my freelancer's standard terms and conditions?

It is important to check that the agreement gives the party names that you were expecting.

If you are dealing with a , ensure it gives the registered name, address and number, not a . This avoids any dispute later as to who is responsible for carrying out the agreement and who you are paying. If the name on the contract is not one you were expecting, investigate further. It may be simply that the has set themselves up as a for tax reasons.

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .


Q34:What should I expect my freelancer's terms and conditions to say about the services they will provide?

Make sure that there is a clear description covering all of the services that you require under the contract. If it is possible that additional work may be required once the gets started, check to see how this will be dealt with. For example, if it will not be included in the original price, look for a mechanism within the contract for determining any additional cost (eg by reference to an hourly rate).

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .


Q35:What should I do if I want to rely on something that my freelancer has said and it isn't mentioned in their terms and conditions?

It is common to have a term saying that you cannot rely on anything your has said outside the written terms of the contract itself. There may also be a term of any standards that he would be legally bound by if the contract were silent on the matter, for example the legal duty for any service to be carried out with and skill.

If you are relying on a particular statement or assumption as to what work will be done or how the relationship between you will work, it is advisable to check, in writing, that the other party agrees it is part of the contract between you. For example, if your has assured you over the telephone that their fees will be capped at a certain number of hours worked, but their terms and conditions do not mention this.

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .


Q36:What can I do if my freelancer's standard terms and conditions say they are not responsible for any failure to carry out their obligations under the contract?

Your may well seek to exclude or limit their liability to you if they fail to comply with their obligations under the contract or are in how they carry it out. Such terms are often called exclusion or exemption . To be legally effective against you, these terms must be reasonable and very clear about what they cover. Your may also seek to include a provision in their contract allowing them to have the opportunity to rectify any of their performance of the services before you are able to claim for . Bear in mind that if the contract contains such a provision and you do not allow your the opportunity to rectify the , the you will be able to recover for may be capped at whatever the cost would have been of your rectifying the .

If any failure by the to deliver the agreed work would have a particularly negative impact on your business, let them know in writing before you instruct them. It encourages compliance from your in the first place and puts you in a stronger legal position to recover any losses from them if they do fail to honour your agreement. For example, you hire a designer to set up a website for your and you need it ready in time to take orders for Christmas which is your main source of income. Write to them to explain the importance of having it done on time and the amount of profit that you expect to make on the Christmas rush.

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .


Q37:What should I expect to see in the intellectual property clause in my freelancer's standard terms and conditions?

In general, created by belongs to them, unless you agree otherwise before the is created. The best solution to this is to agree in your contract with the that you will own the relevant rights so that, if is important to you, this matter is addressed.

Depending on what your will be creating, see the following for further information: Freelancers and consultants and trade marks, Freelancers and consultants and copyright, Freelancers and consultants and design rights, Freelancers and consultants and patents.

If your does not have their own contract ready, you can use Consultancy agreement, which may be tailored to favour the engaging the . If you are a providing consultancy services to a , see Consultancy agreements for further guidance and Consultancy agreement may be tailored to favour you, as the .


Q38:What happens if my consultant's work breaches a third party's intellectual property?

If a does work for you, and you later find out the has a 's while creating that work, the may try to sue you and/or the for the . Therefore, it is important that your agreement with your provides that your indemnifies you (protects you) for any losses you incur due to their of .

Our template agreement (Consultancy agreement) can be adapted to help to protect you by:

  1. providing that your is liable for any of ; and

  2. requiring your to you for any of the agreement and maintain appropriate insurance to cover any claims.

If your does not agree to the terms set out in our template agreement, you should contact a lawyer for advice. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.


Q39:What should I expect to see in the data protection clause in my freelancer's standard terms and conditions?

If the 's work for you will involve the transfer to or any sort of use by the of collected by you, for example if he will be dealing with information about your customers, you will have legal obligations. For example, you must have told your customers when you collected their that you would be sharing it in future and who you would be sharing it with (eg in your customer ) and you are likely to need specific terms in place in your contract (or in a separate ) to ensure the proper use of that customer information in accordance with law. Failure to comply with your obligations can have serious financial and reputational consequences for your business, including fines of up to £17.5 million or 4% of your global annual .

For a template you can use on your website, see Privacy policy and for a template you can enter into with the (if you are the and the is the ) see Template data processing agreement.

For full guidance about your obligations when sharing see The rules about sharing personal data.


Q40:Is my freelancer allowed to sub-contract the work they do for me?

, by definition, work for themselves, whether they trade under their own name or are employed by a that they have set up eg for tax reasons. Legally, this means that any agreement with them to produce a piece of work is not personal to the themselves, ie they are usually free to subcontract some or all of the work if they wish.


Q41:Can I prevent my freelancer from sub-contracting the work they do for me?

Legally, a can sub-contract their work (see Q&A 40) but in practice the extent to which they do so will come down to the arrangement between you.

It is important to note that you must be careful insisting that the work a gives you is only produced by them. If you do, although it is not conclusive, there is a risk that they will be considered a or even an of yours, meaning that they accrue rights against you accordingly eg for or paid holiday leave, and their tax status could be different, potentially making you liable to deal with on their behalf.

Note that if you insist on the personally working for you they may have some legal rights not to be discriminated against (by reason of their age, , gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation), and rights to require you to make reasonable adjustments to accommodate any they have. They will not have these rights if they are free to provide a substitute.


Q42:What are the IR35 tax rules (aka off-payroll working rules)?

The tax rules (aka off-payroll working rules) are rules that are designed to ensure that individuals engaged to work for a client through their own – often a personal service – but who actually work like for that client, are taxed in the same way as or would be (ie they pay and on the fees as opposed to their paying corporate tax).

The tax rules do not apply to individuals who are self-employed (eg ), ie individuals who do not operate through a . They also do not apply to individuals providing their services through a who are not working like . See Q&A 44 for guidance on how to determine whether a is working like an .

From 6 April 2021, important changes to the tax rules were introduced. See Q&A 43 for information about whether these rules apply to your 's arrangement and for guidance about the changes.


Q43:Will the IR35 tax rules always apply when a freelancer is providing services to my business?

No.

The tax rules (aka off-payroll working rules) will only apply if the is:

  1. providing services to you through an intermediary (eg a ) (see Q&A 42); and

  2. working for you as if they were your (see Q&A 44).

Until 6 April 2021, it was up to the (through their intermediary) to work out whether applied to your arrangement with them and to pay the relevant tax due. From 6 April 2021 this has changed and your business (as the client) may be responsible in certain circumstances. See Q&A 45 for further guidance about whose responsibility it is for making an determination from 6 April 2021.

Note that these changes only apply to payments for services that have been provided to you by on or after 6 April 2021.


Q44:How do I work out employment status for the purposes of IR35?

To determine whether the off-payroll working rules apply, you or your will need to assess whether the is working for you as if they were your (see Q&A 45 for guidance about whose responsibility it is to make the assessment). Employment status for tax purposes is determined by the terms and conditions of your agreement as well as the actual working practice between you and the .

Whether or not a will be considered to be 'employed' for tax purposes will be very much fact specific and you should seek advice from a lawyer or accountant if you are unsure. Tax guidance is outside the scope of this service; for access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.

has created a useful tool to help you work out the position based on your individual arrangement. Although it is not compulsory to use this tool, has committed to standing by the result you get when you complete the questionnaire, provided that all of the information you provide is accurate and complete. If you do use it, it is therefore recommended that you download or print a copy of your result for your records.

As an indication, relevant factors will include:

  1. how much control you have over how, where and when the works for you. If you are able to exercise control in these ways (even if you do not do so in practice), it is more likely that the could be your for tax purposes. For example, consider whether you provide the with detailed instructions on how they should perform the services for you;

  2. whether you require the to perform the services personally. A should typically be free to subcontract the work to someone else or provide a substitute for themselves;

  3. whether the provides their own equipment; and

  4. how much financial risk the takes on.

Note that none of these considerations alone will indicate whether a is employed by you for tax purposes, and you should look at the entirety of the relationship when making your determination. Equally, a determination will need to be made for each different arrangement that you enter into (whether or not with the same ), and must be reconsidered if there is a change in the terms of the arrangement. Note that has confirmed that businesses will not be charged penalties for inaccuracies in the first 12 months after the rules changed (from 6 April 2021) unless deliberate non-compliance is identified.

Tax guidance is outside the scope of this service. For access to a specialist lawyer in a few simple steps, you can use our Ask a Lawyer service.


Q45:Is it my responsibility to work out whether the IR35 tax rules apply, or my freelancer's?

If your provides their services to your business through a , until 6 April 2021 it was their responsibility (through their ) to work out whether the tax rules (aka off-payroll working rules) applied to the arrangement.

From 6 April 2021, it is your responsibility as the client to work out whether the rules apply (and to pay the and on the 's behalf) if your business is 'medium or large'. You will not have this responsibility if you operate a small business. A small business is one which satisfies two or more of the following requirements:

  1. a of £10.2 million or less;

  2. no more than 50 ; and

  3. a of no more than £5.1 million.

Note that if your is unsure about the size of your organisation, they have the right to request information about this from you and you must respond to such requests.

If you are a medium or large business then once you have made your determination, you must provide a determination statement to the ; see Q&A 46.

Bear in mind that if you are responsible for determining whether the rules apply, you must take when making your determinations and it will generally not be appropriate for you to make blanket decisions to a group of . See Q&A 43 for information about how to work out whether the rules apply. Note that has confirmed that businesses will not be charged penalties for inaccuracies in the first 12 months after the rules changed (from 6 April 2021) unless deliberate non-compliance is identified.


Q46:What information do I need to provide to my freelancer if I am responsible for determining their IR35 status?

From 6 April 2021, if your business is responsible for determining whether the tax rules apply to your arrangement with a (see Q&A 45 for more information about when this will be the case), you will need to provide your with an employment status determination on or before the date that your contract with them is entered into. This should include your reasons for that determination. has created a useful tool to help you work out the position based on your individual arrangement.

Note that whatever your determination ultimately is, you will hold all liability for tax and on behalf of the until you have provided them with your determination statement.


Q47:What happens if my freelancer disagrees with my IR35 determination?

From 6 April 2021, if your disagrees with your determination, they may write to you setting out their reasons. You have 45 days from the date you receive their disagreement to respond to let them know whether you have changed your determination or not.

This means that if you reach the thresholds set out in Q&A 45, you must ensure that you have a process in place from 6 April 2021 to enable your to dispute your determinations.


Contracts for casual workers
Q48:What contract should I use to engage a casual worker?

Casual or zero-hours are typically used where the demands of your business fluctuate from time to time. For example, you might have a delivery and need a bank of drivers you can call upon depending on how busy your business is.

You are legally required to provide every with a written statement of the basic terms of their employment (eg pay, hours, holidays) on or before their first day of work. See Q&A 49 for a list of the basic information you must provide.

If you fail to do this, your can apply to the for a finding of what their basic terms of employment are and compensation, which can be time consuming and expensive to deal with.

These written terms do not have to be in the form of a 's contract, although in practice it will be helpful for you to use one to provide all the required information. Equally, it is helpful to ensure that the is engaged on a contract which clearly explains the commercial agreement you have reached with them (for example, how you will offer them work and what they will be paid when they do work) and has wording in it to protect your business (such as confidentiality obligations and wording to make clear that both you and the intend that they are a and not an ).

Note that have the right not to be discriminated against; see Q&A 50 for what you need to be aware of.

For a contract you can use for see Contract - casual worker.


Q49:What information must I give new casual workers when they join my business?

You must give your a written statement of certain terms of employment on or before their first day of work.

The law only requires basic information to be given. It does not require all the terms and conditions between you and your to be written down (although in reality, this is best practice).

Our template Contract - casual worker contains all of the information you are required to provide as well as additional terms and conditions it is sensible to include.

The following are the minimum particulars that you must give in writing to your :

  1. the names of the and ;

  2. the date the engagement starts;

  3. how much the will be paid, or how their pay will be calculated, how regularly they will be paid (eg weekly or monthly);

  4. hours of work, including what their normal working hours will be, days of the week and whether these hours or days vary (and if so, how);

  5. holiday entitlement and (including their public holiday entitlement);

  6. the 's job title or a brief description of the work;

  7. place of work (if the will work in various places, this must to be stated along with the ’s address);

  8. terms about absence due to incapacity and (you can refer the to other documents for these details if it is easier eg your or absence policy document);

  9. details about any other paid leave the is entitled to (besides sickness and ) (you can refer the to other documents for these details if it is easier eg your );

  10. the that the must give to end their employment and the notice that you must give them if you want to do so (you can simply say that your notice periods are those required by law if you are happy to adopt the legal minimums);

  11. terms as to pensions and pension schemes (you can refer the to other documents for these details if it is easier and this information can be provided within two months of your 's start date, rather than immediately);

  12. terms relating to whether the may be required to work outside the for a period of more than one month, including how long it will be for, and additional benefits they will receive in compensation for working abroad, the currency in which they will be paid and any terms dealing with their return to the ;

  13. if the contract is temporary, how long it is expected to last and when it will end;

  14. information about disciplinary and procedures or where these can be found, saying who they can appeal to if they want to appeal a disciplinary decision and who they can raise a with. Note that this information can be provided within two months of your 's start date rather than immediately. You should be cautious about subjecting your to your formal disciplinary and procedures (which will typically be contained in a ) and only do so to the extent that it is appropriate for you to do so, as this can lead to an implication that they are your rather than . Consider instead including basic information in their contract, reserving the right to apply your formal procedures where appropriate;

  15. details of any with trade unions directly affecting the employment eg an agreement reached by trade union representatives for a pay increase (you can refer the to other documents for these details if it is easier and this information can be provided within two months of their start date rather than immediately);

  16. details of any other benefits not specifically mentioned above;

  17. information about any , including any conditions attached to it and how long it lasts; and

  18. details of any training entitlement, including whether it is mandatory and whether you will pay for it. Note that you are permitted to provide details about any non-mandatory training in a separate document if this is easier and that information can be provided within two months of your 's start date, rather than immediately.

Note that, if you do not have any terms to set out on any of these subjects (apart from in relation to your disciplinary and procedures), you must state that there are none rather than omitting any mention.


Q50:How do I ensure I do not discriminate against my casual worker?

You must make sure that the contract does not against your either individually, or collectively as a group, based on age, , gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

For example, if you decide to pay younger less than older where they are in comparable positions simply because of their age, this will amount to .

Be careful not to indirectly by offering different terms to different groups of that disadvantage one group more than another. For example, if you have working hours that are particularly difficult for single parents to comply with, these are likely to be discriminatory against women, who form the large majority of single parents. There is a limited legal exception which permits you to indirectly if you can justify it as an appropriate and necessary way of achieving a genuine . For example, a contractual requirement to regularly work a full day on a Saturday rota could be discriminatory against those for whom Saturday is the sabbath. It may be justified if it is your main trading day and Saturday working is unpopular with your generally, such that any exception would create tension among them.


Q51:Can I ban my casual workers from working for anyone else?

If your are zero-hours (ie you do not they will be offered any work by you), or low-paid (net average wages of £125 per week or less), you cannot legally ban them from working for other businesses as well as yours. It may be tempting to insist that your can only work for you, especially if they sometimes refuse your offers of work because they are engaged by another business. However, you cannot legally enforce any provision in your contracts that requires your to only work for you, or even to seek your approval before working elsewhere.

Beware that if you do treat a zero-hours or low-paid differently because they have undertaken work for others by not offering them any further work, they can bring a claim against you in the . The Tribunal can award them compensation if the claim is proved.


Q52:Can I insist my casual workers accept any work that I offer them?

If you require your to accept any work you offer them, they are highly likely to have the legal status of rather than , with all the enhanced rights against you that it entails. Note that it does not matter if your contract refers to the person as a . It is the substance of the arrangement between you that matters.

For example, have rights to minimum notice periods before dismissal and can bring a claim against you in the if you dismiss them unfairly.


Contracts for interns
Q53:Do I need to put a contract in place to engage an intern?

This depends on what kind of activities they will be doing.

  1. If your will simply be shadowing existing and will be unpaid, you won't need a contract, although it is good practice to send them a letter to confirm the arrangement; see Q&A 54 for further information and Unpaid internship letter for a template you can use.

  2. If you will require your to work for your business rather than just shadow your , they will usually either be an or a and you will have to pay them and treat them accordingly, with a proper contract in place; see Q&A 55 for further information and Employment contract or Contract - casual worker for template contracts you can use.


Q54:Do I need a contract in place for an unpaid intern who is shadowing my existing staff?

If the will be unpaid (or paid expenses only) because they will simply be shadowing your members and will not be expected to produce any work, they will be engaged in a similar way to if they were a volunteer. This means that there will not be any formal agreement between you and neither you nor the will have a legal obligation to provide, or do, any work. For example, they could choose not to turn up to the internship or you could end it at any time.

Nonetheless, it is best to make clear what the position is with a letter so there is no confusion. This will reduce any risk of the trying to claim that they are a or (and so entitled to the rights that they enjoy eg the or the ). You can use the template Unpaid Internship Letter to confirm the nature of the internship and give a suitable warning about any confidential information that your might come across.


Q55:Do I need a contract in place for an intern who is working for my business?

Generally yes; the type of contract depends on the nature of the arrangement:

  1. If the is expected to carry out work which a paid member of might do and you will control where and when the will work, what they will do and will otherwise treat them as you would any other , you should offer them a .

    For full guidance on what you must include in employment contracts see Q&A 3 and following. For a contract which you can use in this situation see Employment contract. This includes suitable wording to make clear when the internship will end; this is important because if you don't have it, the could say they did not know their contract was temporary and could raise allegations that you have treated them unfairly by ending it.

  2. If you do not know how much work the will be required to do, and you will only need them to work on an as required basis, a 's contract may be more appropriate (see Q&A 48 for further information on what to include in a 's contract and Contract - casual worker for a template contract which you can use).


Contracts with agencies providing temporary staff
Q56:What should I look out for in the terms and conditions to hire agency workers?

Typically you will have an agreement with the temporary work agency for them to provide you with to fill a particular role and they will in turn have an agreement with the they send to you (sometimes referred to as temps). You will normally receive standard terms of business from the agency, so you will not need to prepare contracts yourself and there may not be much room for negotiation.

When you are considering an agency's terms of business, as well as making sure you are happy with the commercial arrangement (such as what fees you will need to pay under the agreement) it is worth being aware of common terms that may disadvantage you in the future. Whilst all contracts will vary, common terms to pay particular attention to when you are considering an agency's terms of business are:

  1. warranties and indemnities about the 's rights and responsibility for their tax arrangements (see Q&A 57);

  2. a requirement for you to provide information to the agency about your permanent 's pay and benefits (see Q&A 58);

  3. whether the agency will fill the post with alternative in the event that one of the they have sent you is off sick or taking leave for some reason;

  4. a (see Q&A 59);

  5. notice provisions to terminate the contract; you will want to ensure that these give you the ability to end the contract with the agency within a reasonable period of time and without repercussions;

  6. an exclusivity ; if the agreement says that the agency will be the sole supplier of to your business, make sure the agency can fulfil all of your requirements;

  7. a vetting which obligates the agency to carry out any vetting you need, such as immigration or criminal records checks; and

  8. a transfer fee if you want to take on one of the temps you are sent as a permanent member of (see Q&A 60).


Q57:What warranties and indemnities should I expect to see in a temp agency's terms and conditions?

There may be and that the agency gives to you as well as those which you are required to give to the agency.

  1. and the agency gives

    As the 's contract will be with the agency and not you, check to make sure that the agency warrants (or promises) not only that it will pay the and deduct any tax or from their pay but that it will you against these costs if the or try to claim these from you later.

  2. and that you give

    You must also make sure you are comfortable with any or that you are being asked to give. For example, because there are certain rights you must provide to the which the agency cannot control (eg access to your facilities), the contract may state that you will the agency for any loss caused if you do not comply with your obligations (for full guidance on the rights have that you are responsible for, see Agency workers).

    You must ensure you are only giving for things that are within your control and, ideally, place a limit on the amount that you the agency. This will be a matter for you to negotiate with the agency. You should also check if these risks are (or can be) covered by your business' insurance policy.


Q58:Why is there a clause in my temp agency's terms and conditions which requires me to provide the agency with information about my staff pay and benefits?

After they have worked for your business for 12 continuous weeks in the same role, an will be entitled to certain equal rights (eg pay, working hours, etc) when compared to your or who are doing the same or similar work at the same location as them (or if there are no comparable at that location, then those at another location). The agency is usually responsible for ensuring these rights are met, and will normally have a in the contract requiring you to provide them with information about any comparable working for you so that they can do so.

If you fail to provide any requested information, you can be held responsible if your is treated unequally as a result.


Q59:How can I make sure a temp agency I am using has an appropriate equal opportunities policy in place?

Your business can be liable for by the temporary work agency, if the agency was acting with your authority by engaging for you. It does not matter whether you knew or approved of exactly what the agency was doing. For example, this could happen if the agency only puts forward white candidates to fill your role, despite having suitably qualified black candidates. You can avoid this by ensuring that the contract makes it clear that the agency must not unlawfully against and that it must comply with a suitable equal opportunities policy either yours or their own if they have one. If the agency does unlawfully it would not be doing so with your authority and you avoid liability to the wronged .


Q60:Is a temp agency allowed to charge me a fee if I want to take on one of their temps as a permanent member of staff?

Your contract with a temp agency will often say that you will have to pay the agency a fee if you want to take a temporary on directly or introduce them to another (known as transfer fees). These fees can be very costly and will typically be charged at about 15% of the ’s gross annual pay. There is no limit on how much the fee can be.

However, there are very limited circumstances in which an agency can legally charge a transfer fee, in the following situations:

  1. if you take on an as an or hire the same again but through a different agency (see Q&A 61);

  2. if you hire a the agency introduced you to, but who never worked for you (see Q&A 62); or

  3. if you introduce the to another business which then hires them (see Q&A 63).


Q61:Can a temp agency charge me a fee if I take on an agency worker as an employee or hire the same agency worker again but through a different agency?

Yes, but only if:

  1. your contract with the agency has an option for you to extend the 's assignment for a longer hire period; and

  2. you do not take that option, instead taking the on as an or through another agency; and

  3. it happens within 8 weeks after their last assignment with you ended or within 14 weeks after their first assignment started (whichever is later).

Note that if there has been a break of more than 42 days between assignments worked for you, the clock resets and the later assignment is considered to be the first for the purposes of counting the 14 week period.

For example, an starts work for you on 1 January and finishes on 1 February. You want to offer them permanent employment. The agency's terms say you have to pay a transfer fee unless you extend the period of hire by another four weeks. You have three options. You can take them on now and pay the transfer fee, keep hiring them through the agency for four more weeks and then take them on without having to pay the fee, or stop hiring them now and take them on from 9 April (14 weeks after they started with you) without having to pay the fee.


Q62:Can a temp agency charge me a fee if I hire a worker they introduced me to but who never worked for me?

The agency can potentially charge a fee if the agency offers a to you who either never works for your business (eg the agency sends you the ’s CV but you choose not to accept them) or who does not work for your business for the whole of the hire period in the contract, but who you then hire as an or rehire through another agency. The agency can only charge you a fee in these circumstances if it was not their fault that the either did not go to work for you or did not complete the contract.


Q63:Can a temp agency charge me a fee if I introduce their worker to another business which then hires the worker?

The agency can only charge you a fee if the starts working for the third-party within 8 weeks of when they last worked for you or within 14 weeks from the first day that they started working for you under your agency agreement (whichever is later). Note that if there has been a break of more than 42 days between assignments worked for you, the clock resets and the later assignment is considered to be the first for the purposes of counting the 14 week period.