Template mail-order form
- Customisable to your business
- Helps you collect the right information from customers
- Legally compliant
£10+VAT
This template mail-order form should be sent as part of a catalogue selling goods by mail-order. It contains all legally required information that must be included in a mail-order form.
Your standard terms and conditions should be attached to this mail-order form, and there is optionality to direct customers to your privacy policy at a hyperlink or attach your privacy policy to the mail-order form.
Ensuring legal compliance helps to maintain your business’s reputation. Requiring (and providing) all necessary information also helps to ensure your sales go smoothly, and ensures that you and your customer have all of the information you need to complete the sale.
You can find template terms and conditions to attach to your mail-order form at Terms and conditions of sale.
Q&A
When should I use this document?
Use this template mail-order form if you sell goods through mail-order (ie you send customers a catalogue and they place an order through the post).
This mail-order form should be sent out as part of your catalogue.
What does this document cover?
This template mail-order form contains the legally required information for a mail-order form to be used in the UK. It covers the following details:
- personal details;
- order details;
- payment details and options;
- delivery options;
- how you will collect, store, use and process customers’ data;
- option for customers to choose to receive information about products and special offers;
- confirmation that the customer has read and understood the terms and conditions.
Why do I need this document?
You should use this template mail-order form to ensure mail-order forms you include in your catalogue are legally compliant.
This helps to maintain good customer relationships and your business’s reputation.
Requiring (and providing) all necessary information helps to ensure your sales go smoothly, and ensures that you and your customer have all of the information you need to complete the sale.
Where can I find out more?
For more guidance on making sure your catalogue complies with the law, see Checklist of information to include to ensure your catalogue is legally compliant.
For guidance on mail-order sales generally, see Terms and conditions of sale.
You should attach your terms and conditions of sale and privacy policy to this mail-order form. For template terms and conditions, see Terms and conditions. For a template privacy policy see Privacy policy.
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