Debt collection timeline

This small claims toolkit guides you through the right process to follow if you want to make a straightforward small claim against someone, and contains a pack of all of the template documents you are likely to need. Use the small claims process to get back money you are owed for amounts less than £10,000 (for example, if a supplier has not sent you the right goods or you have not received payment from a customer). Documents provided in this small claims toolkit include: letter before action (also known as a letter of claim), which must be sent to someone before you sue them to set out what you are claiming; witness statement, which provides a template for any witness statements you are providing to ensure they are legally compliant; and letter of non-attendance for small claims hearing (if you want the court to judge your case on paper evidence rather than you attending a hearing). By using this small claims toolkit you can avoid the need to use a lawyer and maximise your chances of getting back money you are owed. It helps you avoid common mistakes that can reduce your chance of a successful claim.

This debt collection toolkit contains the documents and guidance you need to strengthen your business's approach to debt collection. It is important to have a clear and consistent process to get payments in. This toolkit will help you to remind and encourage late payers to deal with your bill, and gradually increase the pressure on them if appropriate. The essential documents in this toolkit include: a practical how-to guide to lead you through your debt collection options; template invoices; three chasing letters to escalate matters a step at a time; and detailed guides to help you fill in the right statutory demand form properly. Maximise your chances of recovering overdue payments and keep your cash flow running smoothly.

This redundancy toolkit guides you through the key steps you need to take to make an employee redundant, and provides a pack of the relevant template documents you are likely to need. You will find guidance and a pack of 9 supporting documents, including letters, notices and agendas, for each step of the redundancy process: Initial steps (considering alternatives and reasons for redundancies); Creating a redundancy pool, applying selection criteria and notifying employees; Carrying out a consultation process; and Making a final decision, calculating payments and terminating employment. It also includes a template letter to offer alternative employment to employees who are at risk of being made redundant. By using this redundancy toolkit, you will ensure that your redundancy process is fair and legally compliant, which reduces the chance of any employees suing you. The guidance in this redundancy toolkit also helps you to ensure you do not make redundancies in a discriminatory way. Use this redundancy toolkit to ensure you are legally compliant without the need for a lawyer.

This toolkit to start an online business includes all the legal documentation and know-how you need to set up a website and change your business to online sales. It comprises 9 key documents, including: separate cookie and privacy policies, and terms of use for your website; a customisable set of terms and conditions to cover you for the supply or goods or services or both; template invoices (VAT and non-VAT) and cancellation form; and a quick guide to customer rights, which are much broader for online sales than face-to-face transactions. Our helpful how-to guide will take you step-by-step through how to use the documents included in this pack, whether you are starting a new business or changing an existing business model to set up your own website and start selling online. Note that if you provide online services in the EEA, you will also need to ensure that you follow the rules of each EEA country you operate in. If you are not sure how this applies to you, you can access a specialist lawyer in a few simple steps using our Ask a Lawyer service.